Account Services Representative, Sr. provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative, Sr. resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative, Sr. identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Account Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
We don’t just sell things. We offer solutions to tomorrow’s challenges.
Our sales approach begins by identifying customer demands before they become challenges. We’re committed to delivering customer success through our comprehensive expertise in software and technology.
Use your extensive subject matter expertise to support and influence customers toward Honeywell Fire solutions, including our breakthrough initiatives (BTIs) and New Product Introductions (NPI). You will provide both external and internal consultations and will help Honeywell teams develop and maintain the right product messaging, customer support, and training. You will foster cross-functional alignment to customer needs. You may consult prospective users on product capability and quality. You may provide valuable input for product development.
KEY RESPONSIBILITIES
· Engage in customer-facing activities to build and maintain relationships
· Educate Engineered Systems Distributors (ESDs), end users an influencers in the capabilities of Honeywell Fire’s product with a focus on deploying new technologies in both new installations and retrofits / upgrades.
· Develop ESD sales team by providing tools for them to effectively sell Honeywell Fire’s solutions
· Educate customers on product operation and capabilities to drive adoption / upgrades.
· Advocate for customer needs to business stakeholders, including product, engineering, quality, and operations teams
· Drive customers to employ best practices in utilizing product and services
· Help coordinate quality and engineering support of customers facing defects
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