Account Services Representative provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Account Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Maine Public Employees Retirement System (MainePERS) seeks an Account Rep to join the Survivor Services unit. This customer service work is focused on providing support to employers, members and benefit recipients related to life insurance and survivor benefits. An employee in this classification must apply knowledge of the survivor services related statutes and regulations to research analyze and provide moderately complex information to a diverse audience. Basic accounting functions related to accurate billing and payment of premiums are also core components of this work. This includes responsibility to determine member status, group life insurance eligibility, and the variety of benefits available.
Minimum qualifications:
Preferred qualification:
Salary: Begins at $43,763 (if annualized)
Benefits: We offer an outstanding benefit package including: 13 Paid Holidays, Health Insurance, Dental Insurance (fully paid), Vision Care, Life Insurance, Defined Benefit Pension Plan, Deferred Compensation Plan, substantial Tuition Reimbursement, Parental leave, Generous Vacation and Sick Leave.