Accounts Receivable Manager jobs in Durham, NC

Reporting to the A/R Supervisor and based in Apex, NC, this position is responsible for the overview, analysis, and resolution of all open AR items for assigned customers. This role is responsible for the entire A/R to Cash process and the primary contact for assigned customers. To accomplish these tasks, the incumbent will work with internal and external customers, monitor and report on the status of accounts, identify timely resolutions of complex deduction and collection issues and provide appropriate analysis and reporting. ATG uses SAP’s FSCM module for Collection and Deduction activity.

The Build (Responsibilities)

• Review pending orders flagged by the system, analyze current credit risk, and take appropriate action to ensure that customers are within ATG’s credit policy.
• Proactively coordinate with Sales team on any orders that may be delayed or held as a result of credit reviews.
• Monitor open A/R items to ensure on-time payment from customers.
• Assess and coordinate recommended terms and risk assessment of customers in accordance with existing agreements and recent risk review analysis.
• Establish strong relationship with assigned customers; schedule regular calls to review A/R and understand disputes or variances.
• Identify, quickly and accurately process valid deductions based on deduction type and approved workflow.
• Collect on past due receivables and unauthorized deductions (Chargebacks).
• Document contact summary, customer communications, payment promises, and other relevant detail in FSCM.
• Analyze customers’ payables and reconcile receivables accounts for Key Customers to ensure that ATG’s systems and Customers’ systems are in sync.
• Reconcile account balances and offset specific credits/debits in coordination with customer acknowledgement and individual authority level(s).
• Verify and validate all relevant supporting documentation and maintain those records in SAP.
• Provide appropriate analysis and reporting on assigned customers as requested.
• Cross Train and or participate in projects as needed.

The Toolbox (Qualifications)

• Requires 3 years’ prior commercial credit, collections, A/R, or applicable experience.
• Exceptional customer service skills required. This position requires considerable diplomacy and tact in dealing with external customers as well as key internal contacts.
• Strong Microsoft Office skills with proficiency using Excel.
• Must have strong organizational skills and be able to work in a collaborative manner in a fast-paced environment.
• Requires excellent communication, persuasion and negotiation skills as well as strong interpersonal skills for rapid problem resolution.
• Systems experience required - SAP experience strongly preferred.
• Experience using FSCM or an automated collection and dispute management software is strongly preferred.