Position Title: Operations Administrative Supervisor

Department: Operations

Reports to: Executive Director

EXPERIENCE QUALIFICATIONS: A self-starter requiring no oversight and the ability to make critical decisions based upon objective findings. Able to handle customer and employee complaints using established guidelines and common sense. The applicant must possess excellent written, verbal, and communication skills. Administrative Supervisor must be adaptable to a variety of working conditions and situations and must have an intimate knowledge of company policy and procedures, as well as local and state regulations that govern EMS. Three (3) years of field ambulance service and management experience preferred.

PHYSICAL EFFORT/WORKING CONDITIONS:

• At minimum the same as an EMT.

PAY AND BENEFITS:

• Starting Annual salary $45,000 - $54,450 DOE

ACCOUNTABILITIES:

This is a non-exempt supervisory level position in the operations section of
Riggs. This position makes supervisory level decisions including policy and procedure development and interpretation, disciplinary and staffing/scheduling decisions. This position focuses primarily on ground operations and works with the operations team on the overall goals of the organization. Within this general framework, this position is accountable for the following functions:

• Oversee the operation’s staffing schedule in a cost effective and efficient manner.
• Minimizes lost unit hours by continuously monitoring the schedule.
• Work in collaboration with the Scheduling Specialists, Operations Supervisors and Leadership to correct scheduling issues and/or concerns.
• Provides coverage for the Scheduling Specialists.
• Ensures peak system performance by continuously monitoring the system and taking aggressive actions, when necessary, to insure system integrity as well as monitor compliance and workload.
• Responsible for all absence and tardy tracking.
• Provide guidance and leadership to crewmembers.
• Responsible for tracking down missing PCR’s
• Investigate all injuries, accidents and exposures as assigned during assigned work hours.
• May be responsible for low level disciplinary actions as well as follow up and loop closure for occurrence reports.
• Assist with ensuring all employees with certifications are up to date and eligible to work in the system.
• Provide administrative duties for Health EMS, Fleeteyes, Airvange/Vehicle Modem, and Team Support
• Available to surge in the EMS system as necessary during assigned work hours. Continuously improve EMS leadership skills by reading books and periodicals, and by attending classes, meetings and seminars.
• Dedication to the commitment of self-improvement and life-long learning.
• Provides an exemplary, safe, professional, and courteous demeanor at all times to all customers.
• Provides a catalyst for absolute professionalism, integrity, confidentiality, and competency with patients, their families, the public, other agencies, coworkers and Riggs management.
• Provides feedback to management for improvement of working conditions, patient care, and system performance.
• Manage via the philosophies and culture of Riggs, supporting exceptional clinical performance, customer service, diversity, and innovation.
• Work in collaboration with Riggs Leadership in achieving the overall mission and goals of the organization.
• Other duties as assigned.

ADDITIONAL QUALIFICATIONS:

• Computer system and software specific to assigned responsibilities and functional area including but not limited to MS Word, MW Excel, MS Access.
• Experience with statistical and administrative data collection and report preparation.

• Analyze information/situations, project consequences of proposed actions, formulate alternative solutions and make appropriate responses or recommendations.
• Establish and maintain effective working relationships.
• Ability to Multi-task, prioritizes, and organizes workload for successful completion.
• Communicate effectively in a clear, concise manner, both orally and in writing.

• Handle frequent interruptions and stressful situations in a professional manner.

JOB RESPONSIBILITIES RELATED TO PATIENT PRIVACY

PROTECTED HEALTH INFORMATION ROLE BASED ACCESS

Access to Protected Health Information (PHI) will be limited to those who need access to PHI to carry out their duties. The following describes the specific categories or types of PHI specific to this job description.