Admissions Representative - Higher Ed. jobs in Nassau, NY

Admissions Representative - Higher Ed. recruits and transfers prospective students. Leads college/university information sessions and coordinates campus tours for students and parents. Being an Admissions Representative - Higher Ed. provides guidance to students and parents about admissions process. Typically requires a bachelor's degree or its equivalent. Additionally, Admissions Representative - Higher Ed. typically reports to a manager. The Admissions Representative - Higher Ed. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Admissions Representative - Higher Ed. typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Call Center Representative 1
  • Higher Education Services Corporation
  • Albany, NY FULL_TIME
  • MINIMUM QUALIFICATIONS:

    For Temporary/Hourly Appointment:

    Sixty college semester credit hours and one year of work experience in customer service;**

    OR

    A high school diploma or GED AND two years of work experience in customer service.**

    **Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing the duties of the position

    PREFERRED QUALIFICATIONS:
    1. Proficiency in MS Office.
    2. Detail oriented, effective time management and organizational skills.
    3. Ability to perform tasks effectively within prescribed time frames.

    Duties Description

    Duties include but are not limited to:

    1. Utilizes various information systems to track and respond to phone call inquiries from students, parents, schools, and lenders regarding higher education funding programs under the purview of HESC.

    2. Interprets and explains federal and State rules and regulations concerning financial aid and other higher education funding programs under the purview of HESC, primarily by telephone.

    3. Assists students, parents and financial aid officers with processing accounts and resolves problem situations which may prevent an application from being processed.

    4. Advises students and parents on the application process and interviews students and parents to obtain relevant information to determine eligibility for programs and the status of financial aid programs.

    5. Troubleshoots, identifies, and addresses application processing problems.

    6. Researches and gathers account processing information from HESC operational divisions to advise applicants what is needed to complete the review and processing of their application.

    7. Updates account information in various electronic systems.

    8. Assigns Help Desk tickets to appropriate HESC staff and tracks accounts on spreadsheets and databases for possible resolution.

    9. Routes calls to appropriate individuals or divisions within HESC, various federal program areas and servicers as necessary. Utilizes required technology appropriately i.e., Virtual Contact Center (VCC) telephone system/AUX event buttons.

    10. Completes NYS mandatory training requirements and required training set forth by the agency and/or program area.

    11. Performs other duties assigned.

    Additional Comments

    The hours of this position require working between 8:30 a.m. and 4:30 p.m. (No Alternative Work Schedule).

    To apply for this position, eligible individuals must send a resume and cover letter via e-mail to resumes@hesc.ny.gov with "CCR 1 " in the subject line. Resumes and cover letters must be received by March 1, 2024.

  • 1 Month Ago

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Call Center Representative 1 (HESC; Temp)
  • NYS Higher Education Services Corporation
  • Albany, NY TEMPORARY,FULL_TIME
  • In 2022, Higher Education Services Corporation (HESC) developed and released an RFP to outsource all programs & systems in a secure cloud solution, as well as most customer support services. HESC is n...
  • 1 Month Ago

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Re-Entry Navigation Coordinator - Office of Higher Ed. in Prison - Albany, NY
  • State University of New York at Albany Research...
  • Albany, NY FULL_TIME
  • Position Summary: The Re-entry Navigation Coordinator full-time grant funded position that furthers SUNY's goal of achieving fair and inclusive access to quality higher education for people who are cu...
  • 22 Days Ago

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Program Assistant - Office of Higher Ed. in Prisons - Albany, NY
  • State University of New York at Albany Research...
  • Albany, NY FULL_TIME
  • Position Overview: The Program Assistant is a full-time, grant funded position that will further SUNY's goal of achieving fair and inclusive access to quality higher education for people who are curre...
  • 10 Days Ago

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Admissions Representative - Albany Market
  • BSC Ampersand
  • Albany, NY FULL_TIME
  • Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of student...
  • 1 Month Ago

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Auditor 1 (IT)
  • Higher Education Services Corporation
  • Albany, NY FULL_TIME
  • MINIMUM QUALIFICATIONS: Candidates must be reachable for appointment on Current Civil Service Eligible List for this title OR Candidates must have one year of permanent competitive or 55-b/c status in...
  • 21 Days Ago

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0 Admissions Representative - Higher Ed. jobs found in Nassau, NY area

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Admissions Advisor
  • SUNY Schenectady County Community College
  • Schenectady, NY
  • Job Description: SUNY Schenectady County Community College is seeking a full-time Admissions Advisor. Under the general ...
  • 3/28/2024 12:00:00 AM

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Hearing Officer or Assistant Attorney 1 or 2 or Assistant Hearing Officer
  • State of New York
  • Albany, NY
  • Minimum Qualifications Eligible for a lateral transfer or eligible for transfer under Section 52.6 of the Civil Service ...
  • 3/28/2024 12:00:00 AM

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Front Desk Receptionist-FlexStaff>
  • Northwell Health
  • Nassau, NY
  • Northwell Health - 1111 Marcus Ave [Medical Office Assistant] As a Receptionist at Northwell Health, you'll: Perform a v...
  • 3/27/2024 12:00:00 AM

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Office Manager
  • Orbis Education
  • Latham, NY
  • Join us at Orbis Education and begin a career in helping Nursing students succeed! We are looking for a motivated Office...
  • 3/27/2024 12:00:00 AM

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Academic Advisor - SUNY Schenectady County Community College
  • Schenectady County Community
  • Schenectady, NY
  • About SUNY Schenectady County Community College: SUNY Schenectady County Community College (SUNY Schenectady) is one of ...
  • 3/25/2024 12:00:00 AM

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Business Office Manager (Medical Billing Specialist)
  • The Pines at Heartwood An Assisted Living Program
  • Troy, NY
  • Location/Org Data : Facility Overview: A Great Place to Work Heartwood is a proud affiliate of National Health Care Asso...
  • 3/25/2024 12:00:00 AM

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Receptionist Full TIME VERY COMPETITIVE PAY & BENEFITS
  • Promenade at University Place
  • Albany, NY
  • Promenade at University Place - Summary: The Receptionist is often the initial contact and first impression of the commu...
  • 3/25/2024 12:00:00 AM

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Student Navigator
  • Excelsior Collage
  • Albany, NY
  • The Student Navigator is a customer service focused position within our Enrollment Management unit providing reliable, i...
  • 3/24/2024 12:00:00 AM

Nassau, the name of several places in New York State, may refer to: Nassau (village), New York Nassau (town), New York Nassau County, New York Nassau Island, former name of Long Island...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Admissions Representative - Higher Ed. jobs
$45,155 to $56,843
Nassau, New York area prices
were up 1.5% from a year ago