Customer Relations Associate - Bilingual

Department: Customer Relations

Employment Type: Full Time

Location: US - Cape Coral - Florida

Reporting To: David Leathers

Description

Key Responsibilities

• Effectively engage customers; attention to key business requirements and expectations.  
• Provide relevant and relational order information; new products, product accessories, slow moving products, and substitutions for revenue growth; product specifications, programs, training, and pricing and delivery information.
• Contribute to pull-thru sales growth; focus on ‘up’ and ‘cross’ sale opportunities.
• Using all applicable reporting and analytic tools, manage order requirements, working with peer support teams to ensure quality, timely shipments.
• Organize workflow to meet customer timeframes 
• Keep records of customer interactions and transactions according to the Company’s Retention Policy.
• Communicate and coordinate efforts with internal departments as required to meet customer perceived expectations.
• Utilize the Company’s relationship management toolset to facilitate and support the customers’ business requirements and their customer needs.
• Process and reconcile customer accounting transactions.
• Using all applicable platforms, manage customer activities, including systemic transaction processing, as required.
• Perform other related duties as required or assigned.

Skills Knowledge and Expertise

• Fluency in both English and Spanish (required)
• Effectively communicates information and responds to questions in person-to-person and small group situations with internal and external customers.
• Maintains confidentiality and uses discretion with business information.
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Writes routine reports and correspondence.
• Utilizes common-sense understanding to carry out written, oral, or diagrammed instructions.
• Deals with problems involving several known variables in situations of routine nature.
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.
• Completes some moderately repetitive tasks.
• High-level attention to detail, high level accuracy; reliable results.

• Equivalent of four years of high school (required).
• Associates degree (preferred)
• Three to five years of relevant experience or training in customer service or a related field (preferred).

• Microsoft Office
• Service Titan  

• While performing the functions of this job, the employee is:
  • Continually required to sit; use hands to finger, handle, or feel; and talk or hear.
  • Regularly required to reach with hands and arms.
  • Occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.

Benefits