Annuities Customer Service Representative jobs in Maryland

Annuities Customer Service Representative processes orders and fulfills customer needs to ensure satisfaction. Answers consumer questions regarding annuity products or policies. Being an Annuities Customer Service Representative has strong working knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Representative typically reports to a supervisor or manager. The Annuities Customer Service Representative gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Annuities Customer Service Representative typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative I
  • Service Today
  • Federalsburg, MD FULL_TIME
  • Customer Service Representative I (CSR-I) - High Volume Call Center - Full Time! HIRING NOW!!

    JOIN OUR BUSY TEAM at SERVICE TODAY, INC.!

    We are currently searching for highly talented Customer Service Representatives for our Federalsburg, MD office location. Full-Time Hourly Customer Service opportunity with Immediate Openings!!

    Flexible Schedules!

    Are you someone that provides service with a smile?
    Do you enjoy working with people and building a rapport?
    Are you looking for a job with a growing company with lots of opportunity for advancement?
    Then come join our team!
    A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians.
    This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided.
    This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion.

    Then come join our team! Bi-LINGUAL a PLUS!!!!

    What We Do
    We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning systems.

    CSR Job Responsibilities:

    • Take incoming calls from customers and convert to booked appointments
    • Outbound calling to our customer database to schedule appointments
    • Follow up satisfaction calls to our completed jobs
    • Participate in training so that you grow and develop as a professional
    • Maintain and update our customer database with complete and accurate information
    • Maintain communication with dispatch and your manager
    • Ability to multi-task and a strong attention to detail
    • Ability to stay calm in high-stress situations and keep a professional, calm demeanor
    • Conveys a positive impression of the company while establishing and building long-term customer relationships
    • Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
    • Correctly addresses customer needs by quickly identifying the need, best path to resolution, and taking action
    • Accurately collects and enters all necessary customer information into the service database
    • Communicates effectively and collaborates with all internal departments to satisfy customer needs
    • Follows up with customers to ensure completion of and overall satisfaction with service provided
    • Contributes to the department and company success by meeting and exceeding all performance objectives
    • Maintains proficiency of performance by staying current on all updates process changes
    • Proactively identify areas for process change to improve customer-handling procedures

    Skills Required:

    • A positive, friendly, and helpful demeanor
    • Superior communications (oral, written, and over the phone)
    • A self-starter who will thrive working independently and, on a team
    • Good listener, empathetic, and customer focused
    • Problem solving with the ability to prioritize
    • Organized
    • Ability to multi-task with attention to detail
    • Proficiency with computers, especially Microsoft Office software
    • Sales experience a plus

    Knowledge Of:

    • Delivering exceptional customer service through inbound, outbound calling and email
    • Selling principles
    • Basic Business Math and Calculations
    • Microsoft Office Word, Excel, and Outlook
    • General office practices and procedures
    • Basic methods and practices of financial and general record keeping
    • Telephone sales experience in a Service environment highly preferred

    Experience/Education:

    • High School Diploma or equivalent required, associates and college degrees a plus.

    Compensation:

    • Based on experience
    • Monthly commissions potential

    Benefits:

    • Competitive Dental, Vision, and Healthcare Plans
    • 401(k) with Company matching
    • Short-Term and Long-Term Disability Insurance Plans
    • Life Insurance
    • PTO & Paid Holidays
    • Continuing Education Benefits
    • Advancement Opportunities
    • Team Atmosphere
    • Employee Assistance Program (EAP)
    • Pet Insurance, and more!

    If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

    Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

    EOE

  • 24 Days Ago

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Customer Service Representative
  • C & A Service
  • Belcamp, MD FULL_TIME
  • Location: Belcamp, MD and Abingdon, MD Job Title: Customer Care Representative This position is responsible for supporting the Customer Service Team in the Sales Order Management process. This entry l...
  • 1 Day Ago

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Customer Service Representative
  • Supreme Service Today
  • Bel Air, MD FULL_TIME
  • Can I hear you smile? You talk to someone, and they immediately feel comfortable. You have a smile that can be heard through a telephone. You listen intently and know how to help. These are the habits...
  • 20 Days Ago

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Customer Service Representative
  • Virginia Linen Service Inc
  • Capitol, MD FULL_TIME
  • JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers ...
  • 9 Days Ago

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Customer Service Representative
  • Supreme Service Today
  • Silver Spring, MD FULL_TIME
  • Can I hear you smile? n n You talk to someone, and they immediately feel comfortable. n You have a smile that can be heard through a telephone. n You listen intently and know how to help. n n These ar...
  • 10 Days Ago

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Customer Service Representative
  • Supreme Service Today
  • Halethorpe, MD FULL_TIME
  • Can I hear you smile? You talk to someone, and they immediately feel comfortable. You have a smile that can be heard through a telephone. You listen intently and know how to help. These are the habits...
  • 23 Days Ago

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Client Service Officer - Assistant Vice President
  • Deutsche Bank
  • Jacksonville, FL
  • Job Description: Job Title Client Service Officer Corporate Title Assistance Vice President Location Jacksonville, FL Ov...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • Prominence Enterprise
  • Columbus, OH
  • At Prominence Enterprise, we value our partnered clients and share their vision of growth. Our success in creating these...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • RSP Events
  • Philadelphia, PA
  • Job Description Job Description We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marke...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative- Remote
  • Lincoln Financial Group
  • Fort Wayne, IN
  • **Customer Service Representative- Remote** **Primary Location:** Fort Wayne, IN, US **The Role at a Glance** We are exc...
  • 3/27/2024 12:00:00 AM

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Client Relations Representative
  • North Inc
  • Saint Louis, MO
  • Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
  • 3/26/2024 12:00:00 AM

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Client Relations Representative
  • VISTA CHICAGO INC
  • Franklin Park, IL
  • Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
  • 3/26/2024 12:00:00 AM

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Client Relations Representative
  • NSD NEWCO
  • Boca Raton, FL
  • Description Description: The Client Relations Representative position is responsible for investigating and resolving com...
  • 3/25/2024 12:00:00 AM

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Client Relations Representative
  • VISTA CHICAGO INC
  • Oak Brook, IL
  • Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
  • 3/25/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Representative jobs
$56,977 to $72,992

Annuities Customer Service Representative in Bergenfield, NJ
Service Analyst undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing.
January 27, 2020
Annuities Customer Service Representative in Madison, WI
We are actively hiring Customer Service Representative for our Annuities product line with our Des Moines team! As a Customer Service Rep, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do.
February 03, 2020
Annuities Customer Service Representative in Rockford, IL
New York Life’s Service Organization is hiring! The Service Organization strives to provide best in class service by making every service experience a positive one.
February 05, 2020