Annuities Retention Specialist jobs in Fayetteville, AR

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Notice to applicants

It is Northeastern State University’s policy that all newly hired employees must provide an original social security card during the hiring process. Failure to provide an original social security card will delay the hiring process and ability to begin employment.

JOB SUMMARY

This position facilitates the implementation and supervision of interventions, management of outreach campaigns, and collection and dissemination of information to support Northeastern State University’s student success and retention programs

MAJOR DUTIES

Develops, implements, and assesses programs created to increase retention and facilitate graduation based on institutional and student need/demand.
Works with the institution’s Retention Committee, Academic Advising, Institutional Effectiveness, and Enrollment Management to research, design, and implement multiple outreach campaigns each semester.
Identifies student populations using Civitas predictive analytics system; develops data-informed proactive interventions to support retention and graduation of students.
Coordinates with various departments to assist with the design and implementation of targeted student retention initiatives.
Documents and reports on proactive outreach campaigns to demonstrate success rates and impact on student populations.
Assesses the success of collaborative retention efforts through survey design, implementation, and review; assesses relevant student data/reports, and analyzes information according to particular subgroups.
Produces and distributes information regarding persistence and completion to appropriate administrators, faculty and staff.
Researches best practices for student success and proactive intervention and shares with relevant campus partners. Makes recommendations based on best practices identified.
Generates relevant reporting that supports academic advisors in monitoring student progress using Banner, Civitas Illume, or other available tools.
Assists with identifying external support services available to students and maintains proper documentation of these resources.
Develops ongoing training, knowledge sharing, and best practices regarding data usage for academic advising.
Develops materials and provides training related to the student retention initiatives.
Gather and analyze retention/attrition data in conjunction with the Office of Institutional Effectiveness to identify trends; uses the information to identify potential solutions.
Maintain database of students served, challenges experienced, and overall outcomes.
Works closely with the Office of Institutional Effectiveness to ensure proper data collection, analysis, and reporting aligns with institutional, state, and federal guidelines.
Serves on relevant university and/or departmental committees.
Performs related duties.

KNOWLEDGE REQUIRED BY THE POSITION

Knowledge of student recruitment and retention principles.
Knowledge of academic standards governing the student population.
Knowledge of statistical methods.
Knowledge of statistical software and packages, enterprise data management systems, operational store, reporting software, and relationships between systems.
Skill in the demonstration of organization, analysis, problem solving, and communication.
Strong attention to detail is critical.
Excellent analytical, troubleshooting and problem solving skills.
Strong oral and written communication skills, able to communicate effectively with a wide range of students, faculty and staff.
Ability to work independently with minimal supervision as well as in a team setting.

COMPLEXITY/SCOPE OF WORK

The work consists of highly technical and detailed tasks, often combined with interactions with members of the university community. It requires technical, statistical knowledge as well as good judgment, diplomacy, tact, and patience.
The purpose of this position is to support operations in providing appropriate data, analysis, and retention initiatives. Success in this position contributes to the efficiency and effectiveness of those operations.

MINIMUM QUALIFICATIONS

Knowledge and level of competency commonly associated with completion of a baccalaureate degree in mathematics, statistics, social sciences or equivalent field from which comparable knowledge and abilities can be acquired.
Sufficient experience to understand the principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to three years.
Must be capable of maintaining regular attendance.

PREFERRED QUALIFICATIONS

Experience in higher education.
Master’s degree preferred.

Annual salary $34,356.00 with excellent benefits, including generous leave time.

Projected hire date: September 5, 2023

Applications accepted until August 13, 2023
NOTE: Posting will close to applicants at ll:59 p.m., CST, on the date above. An application cannot be changed after it has been submitted.