Annuities Retention Specialist jobs in Lake Charles, LA

Annuities Retention Specialist coordinates with service representatives and clients to assist with retaining the client's annuity business. Provides knowledge and expertise to clients in order to meet their financial goals and to clearly understand various options that are available with annuities. Being an Annuities Retention Specialist reviews surrender requests and contacts clients to re-engage and identify opportunities for additional sales. Makes recommendations to product line management to improve service and design of products that encourage client retention. Additionally, Annuities Retention Specialist requires a bachelor's degree. Typically reports to a manager. The Annuities Retention Specialist contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be an Annuities Retention Specialist typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)

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Retention Business Development Manager
  • Optimum
  • Charles, LA FULL_TIME
  • Are you looking to Optimize your life? Start your exciting path to a rewarding career today!


    We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.


    If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!


    We are Optimum!

    Job Summary

    We are seeking a dedicated and customer-focused individual to join our team as a Retention Business Development Manager. In this role, you will be responsible for enhancing customer satisfaction, reducing churn, and improving Net Promoter Scores (NPS) by implementing retention strategies and delivering exceptional customer experiences. If you are passionate about delighting customers and ensuring long-term satisfaction, we want to hear from you.


    Responsibilities

    • Customer Engagement
    • Proactively engage with existing broadband services customers to understand their needs, concerns, and usage patterns.
    • Build and maintain positive relationships through personalized communication channels, including phone calls, emails, and social media.
    • Retention Strategy Implementation
    • Develop and implement effective retention strategies to reduce churn and increase customer loyalty.
    • Analyze customer feedback and data to identify trends and opportunities for improvement.
    • Customer Delight Initiatives
    • Spearhead initiatives to delight customers, going above and beyond to exceed expectations.
    • Collaborate with cross-functional teams to implement creative and customer-centric programs.
    • Issue Resolution
    • Address customer concerns and issues promptly, working closely with technical support and other departments to ensure swift resolution.
    • Implement preventive measures to proactively address potential challenges.
    • Customer Education
    • Provide customers with information about additional services, features, and benefits, enhancing their overall experience.
    • Conduct regular training sessions to educate customers on maximizing the value of our broadband services.
    • Monitoring Customer Metrics
    • Monitor and analyze customer satisfaction metrics, including NPS, to identify areas for improvement and implement targeted strategies.
    • Track and report on customer retention rates and contribute to overall business performance reporting.
    • Feedback Collection
    • Establish mechanisms for collecting customer feedback and insights, ensuring a continuous feedback loop for improvement.
    • Use feedback to drive product and service enhancements that align with customer needs.

    Qualifications

    • Bachelor’s degree in business, marketing, or a related field. Relevant experience may be considered in lieu of a degree.
    • Proven experience in customer retention, account management, or a related customer-centric role.
    • Strong understanding of broadband services and related technologies.
    • Excellent communication and interpersonal skills, with the ability to empathize and connect with customers.
    • Analytical mindset with the ability to interpret data and metrics to inform decision-making.
    • Proactive and solution-oriented approach to customer challenges.
    • Familiarity with Customer Relationship Management (CRM) software is a plus
    • Preferred Experience
    • 5 years customer facing interaction and problem-solving experience preferred.
    • Past team leadership experience preferred.


    At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.


    If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.


    All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.


    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.


    Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.


    Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

  • 1 Month Ago

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Retention Business Development Manager
  • Altice USA
  • Charles, LA FULL_TIME
  • Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic pro...
  • 1 Month Ago

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Specialist
  • ORKIN, LLC
  • Charles, LA FULL_TIME
  • Overview Want to Join the Best in Pest? Go Pro with Orkin. As an Orkin Pro, youll put the "pro in protecting what people value most : their home. Youll have more than a jobyoull have a career with gro...
  • 1 Month Ago

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Seo specialist
  • JustSimple Digital Sdn. Bhd.
  • Iowa, LA FULL_TIME
  • JustSimple are looking for a talented and experienced SEO Specialist to join our growing digital marketing team in Malaysia office. JustSimple is one of the leading companies in SEO and PPC digital ma...
  • 15 Days Ago

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Credit specialist
  • Music Heads Africa
  • Iowa, LA FULL_TIME
  • This position is only open to candidates 18 years or older living in Iowa or Wisconsin.*Credit Specialist job responsibilities include maintaining positive customer relations while answering incoming ...
  • 15 Days Ago

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Practice specialist
  • Oasishealth
  • Iowa, LA FULL_TIME
  • You want to work in an exciting new environment and are service-oriented. You thrive when building relationships and are energized working with health plan members and practices dedicated to serving t...
  • 15 Days Ago

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0 Annuities Retention Specialist jobs found in Lake Charles, LA area

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Patient Service Representative
  • ZOLL LifeVest
  • Lake Charles, LA
  • Job Description Job Description Position Title: Patient Service Representative (PSR) Remote independent contract worker ...
  • 4/23/2024 12:00:00 AM

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Retention Sales Representative-Call Center
  • Vyve Broadband
  • Lake Charles, LA
  • Job Description Job Description Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-u...
  • 4/23/2024 12:00:00 AM

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Inbound Sales Representative
  • Vyve Broadband
  • Lake Charles, LA
  • Job Description Job Description Inbound Sales Rep - hourly + sales commissions (PLUS annual bonus of 5% of base pay) Ama...
  • 4/23/2024 12:00:00 AM

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Caregiver- Lake Charles
  • A First Name Basis
  • Lake Charles, LA
  • Job title: Caregiver - Guiding Excellence in Client Care Reporting to: Care Manager Pay: Starts at $10.50/hour Urgently ...
  • 4/23/2024 12:00:00 AM

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Human Resources Business Partner (HRBP)
  • Lotte Chemical USA Corporation
  • Westlake, LA
  • Job Description Job Description Job overview The HR Business Partner (or HRBP for short) helps to align an organization’...
  • 4/23/2024 12:00:00 AM

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Floor Supervisor
  • Caesars Entertainment
  • Westlake, LA
  • Job Description Job Summary: Implement and ensure compliance with approved procedures, train, supervise, and monitor per...
  • 4/21/2024 12:00:00 AM

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Project Manager, Multi Family Construction
  • RNGD
  • Lake Charles, LA
  • About the Company RNGD (a Palmisano Company) is a rapidly scaling organization emerging as a nationally recognized leade...
  • 4/20/2024 12:00:00 AM

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Horseshoe Lake Charles _ Hotel Houseman
  • The Burks Companies
  • Westlake, LA
  • Starts at $13.00/hr The Burks Companies, Inc. (TBC) is looking to hire full time Hotel Housemen. Are you an energetic, g...
  • 4/19/2024 12:00:00 AM

Lake Charles (French: Lac Charles) is the fifth-largest incorporated city in the U.S. state of Louisiana, located on Lake Charles, Prien Lake, and the Calcasieu River. Founded in 1861 in Calcasieu Parish, it is a major industrial, cultural, and educational center in the southwest region of the state. As of the 2010 census, the population was 71,993. Lake Charles is the principal city of the Lake Charles Metropolitan Statistical Area, having a population of 202,040. It is the larger principal city of the Lake Charles-Jennings Combined Statistical Area, with a population of 225,235. The 2010 pop...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Retention Specialist jobs
$52,365 to $70,132
Lake Charles, Louisiana area prices
were up 1.2% from a year ago