Appeal Resolution Specialist logs, tracks, and processes appeals and grievances. Sets up and maintains case files for each grievance and collects the information required by organizational policies and applicable regulations. Being an Appeal Resolution Specialist conducts research and coordination needed to evaluate, process, respond to, and refer or close appeals. May require an associate degree or equivalent. Additionally, Appeal Resolution Specialist typically reports to a supervisor. The Appeal Resolution Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Appeal Resolution Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Description
Do you enjoy solving issues, talking to customers, and not being bored? Join the BankCard team as a Dispute Resolution Specialist.
As a Dispute Resolution Specialist, you will work directly with customers to resolve issues. No two days will be alike, as you will work on multiple diverse cases each day.
In this role, you will be responsible for receiving and processing dispute claims, reports, and general ledger balancing.
You will work primarily with customers’ phone calls. You will perform financial adjustments, account analysis, account security functions, and motoring.
You will prepare and enter all necessary forms and database entries while remaining compliant with all regulations.
This position is eligible for a $250 sign on bonus, $250 retention bonus after 6 months of employment, and a $500 retention bonus after 1 year of employment.
Requirements
We are looking for someone that is attentive to details, customer-focused, and enjoys multitasking. You will need to be tech-savvy, with good computer and phone skills.
To be successful, you should enjoy a fast-paced environment and have excellent time management skills. It’s preferred that you have banking or credit card experience, but not required.
Last updated : 2024-03-27