Application Support Specialist jobs in Gadsden, AL

Why Harris Doyle?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Harris Doyle provides UNLIMITED PTO, QUARTELY BONUSES, competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, and more.

As part of Harris Doyle’s commitment of living a Life Well Crafted, Harris Doyle is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Harris Doyle Impact program.

Title: Application Specialist

Reports to: IT Manager

Department: IT

Job Status: Full Time, Exempt

Mobility Profile: On Location

Position Summary: Responsible for supporting technology applications at Harris Doyle Homes by providing direct support to team members in the Home Office, in the Field, and serve as subject matter expert on sometimes one or more products. They will be involved in maintaining product stability, data integrity, and application use productivity.

Duties / Responsibilities:

· Supports and administers enterprise applications including configuration, maintenance, data validation, and develops concepts and documentation. The primary application is currently Kova.

· Tests, troubleshoots, corrects, and uses diagnostics to resolve application problems. Escalates issues to Lead Application Specialist for solutions.

· Provides daily and proactive monitoring of enterprise applications.

· Contributes to the updating of documentation and procedures.

· Assists Lead Application Specialist in orienting user personnel on new or changed procedures.

· Remains up to date on Kova updates and new system capabilities.

· Works alongside Lead Application Specialist to assist where directed.

· All other duties as assigned.

Qualifications:

· Associate’s degree in computer information systems or related field; OR two (2) years of applied work experience in software support services required. (Relevant experience may substitute for the degree requirement on a year-for-year basis.)

· Relevant knowledge of residential construction industry

· Must be able to work in a divisional HD office

· Positive attitude with a strong work ethic and self-motivation

· Excellent communication skills, both written and verbal.

· Great attention to detail, with organizational and prioritization skills.

· Willingness and skills necessary to determine the solution and root cause of issues.

· Ability and willingness to learn innovative technologies.

· Ability to do in-depth research and troubleshooting for complex technical issues.

· Ability to complete all work tasks with minimal supervision.

· Excellent time management skills to prioritize workload.

· Equally successful working independently and as a part of a team.

· Ability to communicate and interact with both technical and non-technical users.

· Proficient in Microsoft Office (Word, Excel, and Outlook)

Physical Demands:

· Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.

· Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.

· Constantly works in an indoor, temperature-controlled, sealed-window office environment.

· Work primarily involves sitting / standing.

Travel Requirements:

· Occasional travel to other divisional locations.

Harris Doyle is committed to a diverse and inclusive workplace. Harris Doyle is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person