Application Support Specialist jobs in Louisiana

Responsibilities:

• Serve as the first point of contact for support requests related to the Engage patient application suite and other enterprise SaaS solutions.
• Employ strong troubleshooting and analytical skills to diagnose and resolve application issues.
• Work closely with the technology team to deploy, test, and update applications.
• Document known issues and escalate them as needed; update customer-facing documentation.
• Provide IT Help Desk support, offering solutions to both common and complex issues.
• Offer extended coverage and participate in an on-call schedule for after-hours support as required by business needs.
• Maintain basic tablet (Android) knowledge and assist users with any related issues.
• Communicate with customers via phone to diagnose and effectively resolve issues.
• Stay current with knowledge of related technologies, designs, methods, and trends.

Job Requirements:

• Proven experience with Mobile Device Management (MDM), Samsung Knox preferred.
• Strong troubleshooting, analytical, and IT Help Desk experience.
• Outstanding interpersonal skills, focusing on helping others.
• Self-motivated with excellent communication skills.
• Ability to work full-time with flexibility for extended coverage and after-hours support as business needs require.
• Experience supporting end-users and IT department team members.

Requirements:

• Outstanding interpersonal skills with a focus on helping others
• Self-motivation
• Excellent Commutation Skills