Application Support Specialist jobs in Norfolk, VA

Overview:

Employment Type : Full Time

In-Office Position

Benefits : M/D/V, Life Ins., 401(k)

Norfolk, Virginia

Pay Range: $17-$22 Hourly

JOB SCOPE: Under general supervision, is responsible for processing and posting incoming payments, reconciling receipts and adjusting patient accounts. Prepares money for deposit and audits accounts receivable reports to ensure accurate balance. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to The US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and The US Oncology's Shared Values.




The US Oncology Network is a thriving organization that fosters forward-thinking, advancement opportunities, and an inspired work environment. We continuously look for top talent who will continue to propel our organization in the right direction and celebrate new successes! Come join our team in the fight against cancer!

About US Oncology
The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. For more information, visit www.usoncology.com . We extend an extremely competitive offering of benefits to employees, including Medical Health Care, Dental Care, Vision Plan, 401-K with a matching component, Life Insurance, Short-term and Long-term disability, and Wellness & Perks Programs.
Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Processes and posts patient and payer payments accurately and timely in accordance to company policies and Practices standard operating procedures.
• Daily, reconciles cash receipts and petty cash funds to accounts receivable balance, explanation of benefits (EOB), and electronic remittance advices (ERA) and deposits cash to the bank.
• Identifies payment variances and documents patient account as appropriate.
• Updates patient and payer account balances.
• Generates and mails patient account statements.
• Researches and responds to routine and complex account inquiries and takes appropriate action.
• Escalates and recommends solutions for unique situations.
• Maintains the strictest confidentiality of patient information in compliance with HIPAA and state/federal regulations.
• Proactively identifies processes and procedures and develops tools to improve efficiencies.
• Other duties as requested or assigned.

Qualifications:
MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required. Associates degree preferred.
• Position requires four (4) years payment specialist or benefits representative or equivalent experience.
• Proficiency with computer systems and Microsoft Office (Word and Excel) required.
• Knowledge of third-party payor reimbursement procedures and practices required

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.