Applications Administrator jobs in Springfield, MA

Scope of Position:

Responsible for having a deep and technical understanding of our product offerings, our customers' applications, and to use this understanding to assist in all aspects of driving product definition, providing technical support, and taking the company and its products to market. Also responsible to apply new products and define all aspects of boiler room systems appropriate for those markets as well as to identify and help extend the company's competitive advantages through product and technical training.

Essential Duties and Responsibilities:

List what the person must do to perform the job to meet the standards.

• Maintains and communicate industry understanding of technical trends driving our (and end-use) markets and competition
• Provides technical support for sales and marketing (by application)
• Takes on the role of key technical expert for representatives and customers
• Writes detailed application documentation for Dadanco products
• Defines new products and new applications
• Hands-on jobsite visits
• Provides technical and application assistance for representatives and/or customers for new products
• Gathers data needed for competitive analysis or product development direction
• Solves customer application problems in a timely manner
• Provides technical and product application training to our customers and representatives
• Performs other similar or related duties as required or requested