Applications Engineer jobs in Pittsburgh, PA

When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® Technology Services is looking to hire an Applications Engineer. The Applications Engineer is responsible for software-specific support of our installation team to include the integration / interface of multiple disparate software applications into fully functioning solutions. This position will be responsible for all levels of system head-end commissioning, upgrades, and advanced diagnostics to achieve the defined functionality of systems operation. The Applications Engineer should be capable of utilizing existing SDK’s and/or API’s to ensure the desired level of integration and should be capable to perform customized integration between software applications. The Applications Engineer’s schedule will be coordinated by Operations and Project Managers to be effectively and efficiently utilized.

**HIRING IMMEDIATELY**

RESPONSIBILITIES:

• Capable of advanced integration between disparate electronic security systems
• LAN & Network configurations experience include wireless communications system.
• Perform system diagnostic and troubleshooting duties to ensure a fully functioning system
• Work with Project Managers, End Users and Technician team to provide assistance in regards to the software systems
• Troubleshoot project issues and engage appropriate resources as needed.
• Escalate significant issues to management team as needed.
• Work with the Project Management team to coordinate project and work schedules to ensure project efficiencies
• Work with Operations Manager to schedule and maintain appropriate licensing and software trainings for professional development
• Take the lead in End User Software training
• SE will work with the PM, AMAG and stakeholders to suggest adjustments and implement changes to the standards as required.
• The SE will closely follow each installation and together with the Seller team, support each project to the point of client acceptance and turnover to Customer Support.
• The SE will work in concert with the PM to assure adherence and full compliance with customer IT and Security Standards.
• The SE will be expected to interface with other departments within the organization to ensure that the systems and solutions have been properly configured, thoroughly tested and are ready for delivery and installation.
• Maintain Physical Security Test Lab that the physical security and technology teams will be utilizing to test Access Control, Video and other related technologies. Make ongoing adjustments as needed.
• Preventative maintenance the PSC (AMAG Access Control) application in UAT, QA and PROD environments.
• Produce training plans and material, documentation, assist in implementing configurations, performing testing, conducting training, and assisting in the closeout.
• Produce and maintain runbook for maintenance. Assist with creating procedures and workflows as it relates to Symmetry, Connect and Guest.
• Produce weekly health check reports with direction from stakeholders.
• Ongoing support of the deployed AMAG solution in the customer environment.
• Support customer in documenting standards for install, labelling, planning and programming. These standards will be added to the operational runbook for the access control system.
• Create and maintain master inventory of assets relating to (panels, card readers, and any supplementary devices supporting card access). Master inventory includes information such as model numbers, serial numbers, IP addresses, location, asset tag number, etc. to uniquely identify devices.

QUALIFICATIONS:

• A high school diploma or equivalent required; a BA/BS Degree preferred
• In-depth knowledge of industry-leading security system and equipment providers
• Certification with major enterprise level security/access control systems preferred
• Decision-making and problem-solving ability
• Ability to read and understand advanced technical information and documentation
• Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word)
• Excellent verbal and written communication skills
• Ability to establish and maintain effective working relationships with both internal and external customers
• Must be detail-oriented and organized
• Strong analytical and problem-solving capabilities
• Strong time management skills
• Self-motivated with the ability to motivate and influence others
• Must be able to manage multiple tasks while meeting strict deadlines
• Possess excellent follow-up skills
• Certifications in the following Software platforms are preferred
  • AMAG
  • Idemia

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.