Applications Engineering Manager manages all solutions support activities, including the pre-sales scoping process and the post-sales design and implementation activities for complex technical products. Oversees sales demo preparation and delivery and facilitates technical requirements gathering sessions. Being a Applications Engineering Manager ensures the review of customer technical specifications is accurate and provides solid recommendations of specific products or services. Leads the planning and design of product configuration, custom solutions, enhancements, or upgrades and directs the delivery of problem resolution, repairs, or workarounds. Additionally, Applications Engineering Manager may deliver technical product training or information sessions to customers and internal audiences. Requires a bachelor's degree. Typically reports to a director. The Applications Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Applications Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
This classification evaluates, develops, modifies, and implements computer applications and software systems and performs user support services in the Management Information Systems Department. Position is under the supervision of the Information Systems Manager and is subject to after hours, weekend, and holiday work as needed.
Provides technical expertise in designing, testing, and developing applications. Organizes projects with user departments and support services. Develops detailed system specifications and data layouts. Discusses hardware and software facilities with management.
Establishes and ensures compliance with standards for analysis and programming efforts. Interprets programming messages, identifies issues and system errors, and initiates corrective actions.
Analyzes information to develop new or modify present application systems. Evaluates new application proposals and estimates system resources needed. With management approval, schedules development and coordinates the functional specification into overall system design.
Works and assists with developing and coordinating personal computer and network services provided by the department. Assists supervisor and staff with software and hardware installation, maintenance, operation, and performance.
Prepares and presents schedules and progress reports to management for systems and programming activities.
Assists with user documentation and training materials; provides training assistance. Maintains records to supplement help desk support, including problems and solutions provided.
Performs system backup procedures, such as copying files, taking checkpoints, and maintaining message logs. Maintains and enforces security environment and procedures.
Installs, tests, and supports assigned vendor software; troubleshoots programming solutions and systems.
Maintains current knowledge of software/hardware standards and advances in data processing; recommends innovations and new developments for improved user experience.
Bachelor’s degree in Computer Science or related field preferred; supplemented by two (2) years of experience in computer programming and application design; or any equivalent combination of education, training, and experience. Must possess a valid driver’s license. Will be required to obtain a valid State of Louisiana driver’s license at time of appointment and maintain throughout employment.
Work Schedule:
M – F, 8:00 AM to 5:00 PM; Subject to work after hours, weekends and holidays as needed.
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