Primary Pupose of Position

To serve in the capacity of the Systems Support Technician and perform the appropriate essential functions and responsibilities so teachers can teach and students can learn.

Essential Functions and Responsibilities

• Demonstrate a working knowledge of computer operating systems.
• Demonstrate a working knowledge of WAN/LAN.
• Demonstrate a working knowledge of network and application servers, i.e. DNS, DHCP, email, Power School, domain controllers, etc.
• Recommend and maintain up-to-date software in the labs.
• Set up and install new computer equipment.
• Diagnose, configure, maintain, repair and support computer hardware equipment, both instructional and administrative in a timely manner.
• Install replacement hardware components in existing computer software.
• Install, diagnose, and/or maintain new and existing computer software.
• Patch and update Operating Systems and Applications.
• Install cabling and electronics for LAN/WAN systems.
• Configure and maintain Distance Learning applications and equipment.
• Create and deploy images.
• Assist with maintaining and repairing audio-visual equipment.
• Install, configure and support telephones.
• Maintain and respond to Helpdesk tickets.
• Support 1:1 device.
• Ensure MCS Learning Management System application is functioning.
• Engage in job-related technology training to improve knowledge and performance.
• Perform student health and safety related tasks necessary for a particular student or students including, but not limited to, health care services related to students with diabetes, basic life support, therapeutic, and sanitary service, and taking other actions reasonably necessary to prevent harm or injury to a student as determined by the student’s Individual Health Plan (IHP), Individual Education Plan (IEP), or 504 Plan.
• Assist the Principal of your designated school with IT related functions.
• Perform other duties assigned by the Chief Technology Officer.
• Serve on corporation wide committees as may be assigned by the Superintendent

Knowledge and Skills

• Highly developed communication and interpersonal skills in order to relate to students, parents, staff, administrators, and community.
• Ability to negotiate effective working relationships, and develop position resolutions to conflict.
• Strong organization skills in order to manage multiple issues simultaneously combined with ability to effectively prioritize.
• Ability to work independently and within a team while maintaining cooperative working relationships.
• Ability to communicate electronically. Possess highly developed technology skills.

Minimum Qualifications

Education

• Associate degree in computer related field or equivalent.
• CompTIA A , Network , Security preferred but not required.
• Excellent communication skills

Experience

• Background and training in computer operation support services.

Must possess a valid Indiana's driver's license

Expectations of Employee

• Work 260 days per year according to the support staff schedule.
• Adheres to Muncie Community Schools (MCS) policies and procedures.
• Acts as a role model within and outside MCS.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisor about MCS issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time prepared to perform duties of position.
• Meets productivity standards and requirements developed by the Chief Technology Officer.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, walk, go up and down stairs, operate foot and hand controls, use a telephone and write. Occasionally, the employee must lift and/or move up to fifty (50) or more pounds. This position requires accurate perceiving of sound, near and far vision, depth perception, handling and working with educational materials and objects, and providing oral information. Requires ability to work occasional evenings and/or weekends. Involves limited travel.

Working Environment

Educational building and office environment with personal computer, files and shelves overhead and below work surface. Use of standard office equipment, (i.e., telephone, fax, copier.)