Applications Support Technician jobs in Plano, TX

As an Application Support professional, within Community & Consumer Banking (CCB), your dedication to innovation is essential to what keeps our company moving and thriving. In this role, you’ll oversee application issues, including troubleshooting, maintaining, identifying, escalating and resolving. You’ll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you’ll dig into root cause analysis, production changes, budgetary, and staffing issues. You’ll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.’s global network of innovators.

Job responsibility 

• Demonstrate creativity, innovation and high performance.  Performance and Interoperability Requirements.  Ability to multi-task /change focus quickly.  Logging, monitoring, intelligent alerting, self-healing
• High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering.  Service and Operational Level Agreements.  Application Knowledge Support Artifacts, etc.
• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Ensures information controls, back-up and recovery strategies are in place across all environments
• Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
• Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing.  Develop and maintain relationships with technical staff, end users and clients.  Carefully evaluate alternative risks and solutions before taking action to provide timely resolution

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 8 years applied experience
• Proven expertise in application development and support environment with more than one technology and multiple design techniques
• Experience in setting up Splunk alerting and monitoring. Experience in building monitoring dashboards through Dynatrace and ability to triage application performance through deep diving using Dynatrace. Experience in configuring tomcat instances and WebSphere JVMs.  Experience with one or more general purpose programming (Java, Python, .Net, C , etc.)
• Experience with cloud platforms like AWS and understanding of Pivotal cloud foundry. Understanding of network topologies, load balancing concepts and content delivery network.  Understanding of HAProxy (context-based routing) and Pivotal Gemfire (extended L2 cache). Understanding of Web application and mobile application.  Understanding of relational databases like Oracle/DB2
• Understanding of risk controls and compliance to departmental and company-wide standards
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Understanding of non-relational databases like Casandra.

Preferred qualifications, capabilities, and skills

• Understanding of IBM MQ and Kafka.
• Understanding of risk controls and compliance to departmental and company-wide standards
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Ability to run production incident conferences bridges.