AR Specialist
Serenity is committed to creating the finest customer experience. Using innovative technology we enable patients to take back their lives. Established in 2017, Serenity is a healthcare start-up in high-growth mode with multiple sites in Arizona, Colorado, Utah, Texas, Florida, and Nevada.
Serenity is hiring currently hiring for a Medical Billing Specialist The primary responsibility is to provide insurance payer follow-up and ensure that claims are paid according to contracts. This position is responsible to answer phone calls, reply to incoming correspondence and complies with all applicable laws regarding billing standards
What You’ll Do
- Be the primary contact answering payers and patients questions related to billing, refund requests, appeals, etc.
- Follow up on Underpaid/Overpaid claims ensuring allowed pricing is according to contract
- Write appeals using established guidelines to resolve claim denials with a goal of one contact resolution
- Research account denials to ensure appropriate reimbursement
- Resolve pre-submission claim edit errors to reduce or prevent claim denial
- Identify trends causing slow payment and work with manager to reduce aging AR
- Meet quality and production standards set by Serenity
- Additional duties as assigned
What We are Looking For
- Strong interpersonal skills
- Ability to be on the phone for long periods of time
- Experience with Microsoft Suite of office products
- Ability to handle multiple tasks concurrently
- 1 year of Medical Billing and claims resolution experience preferred
- Excellent Oral and Written communication
- Desire to learn and understand new concepts
What We Offer to You
- Competitive pay
- Medical, Dental, Vision, insurance
- Life Insurance
- Flexible spending account
- Paid time off
- Vision insurance
- 401k
- A fast paced and challenging work environment
- Open and friendly, professional office environment
Who We Are
We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
Serenity Mental Health Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a criminal background check and drug screen upon hire.