The AR Manager manages collection activities such as sending follow-up inquiries, negotiating with past due accounts, keeping track of cash receipts and referring accounts to collection agencies. Controls all activities in the accounts receivable function. Being an AR Manager creates financial reports relating to account receivable function and status of accounts. Ensures accurate receivable records and verifies outstanding account balances. In addition, AR Manager audits methods and procedures of accounts receivable function to improve efficiency. Requires a bachelor's degree of accounting or finance. Typically reports to a director. The AR Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an AR Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Position: AR Manager, Behavioral Health (Remote)
FLSA Status: Full time, Exempt
Reports to: Director Collections, Behavioral Health
Job Description:
The AR Manager helps motivate front-line onshore/offshore collectors to ensure they meet operational goals. The AR Manager will be responsible for providing direction and guidance to Collections Staff. Will be involved in allocating and checking the work of other members of the team. Will play a mentoring role, coordinating tasks for the team and/or checking on completion and quality of work. The ideal candidate has passion and drive, intelligence and integrity, high attention to detail, professionalism and excellent follow-up skills to increase revenue for our customers. The position requires a thorough knowledge of the healthcare industry and an effective strategy working with insurance carriers to get claims paid. The AR Manager plays a vital role within the company to work alongside the Collections Director and in conjunction with the Lead Collection Specialist and offshore Collections Leadership to accomplish departmental goals and support company mission.
Responsibilities:
Assist in day-to-day operations of the Collections Department to ensure smooth workflow and to achieve predetermined goals.
Assist Director of Collections with coaching a team of onshore/offshore Collections Specialists in a manner that ensures high volume revenue collections.
Builds effective and strong teams committed to achieving organizational goals.
Motivate and guides Collections staff to clarify each collector’s workload and assigned accounts
Analyzes Explanation of Benefits and Remittance Advices and ensures claims processed according to members plans
Identifies denial reasons, and follows appeal process to get claims paid
Performs high volume collection phone calls to insurance companies
Accesses payer online resources to expedite claims follow up and ensure claims are on file and processing
Follows EOB protocol, retrieve documentation to ensure paid accounts are closed
Accesses billing software (Collaborate MD/Advanced MD/Kareo) to analyze rejection reasons and communicate findings
Communicates billing/coding errors and completes resubmission request
Identifies and reports changes and trends in carrier guidelines and reimbursement patterns
Executes and delivers special projects from management and other duties as assigned
Corresponds with third party rate negotiation companies to expedite claim process
Accesses EMR, retrieves medical records and follows protocol
Adheres to documentation protocol, notates accounts and reports appropriately
Organizes daily and weekly production/action reports in file share
Participates in companywide and departmental meetings
Commits to providing excellent customer service while maintaining the highest degree of professionalism while working in a team environment to meet goals
Understands and complies with all HIPAA rules and regulations
Requirements/Qualifications:
3-5 years High Volume corporate Collections experience
3 years supervisory experience in healthcare RCM/billing, collections, preferably in Behavioral Health
May be required to work additional and/or off hours as necessary
Cross trained experience in front end to back-end RCM procedures
Experience working with online payer resources
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Commitment to excellent customer service
Ability to work efficiently within deadlines
Excellent written and verbal communication abilities
Strong interpersonal skills and ability to work in a team environment
Ability to prioritize and manage multiple responsibilities
Adheres to all policies and procedures as outlined in the Employee Handbook
Proficiency using Microsoft Office products
Supervisory Responsibility
This position does have supervisory duties
Work Environment
This job operates in a remote work environment. This role routinely uses standard office equipment and monitors.
Benefits: As an eligible employee, you will receive a competitive salary and optional benefits including medical, dental and vision insurance, short and long-term disability coverage, life insurance, retirement plans, paid time off and paid holidays.
Coronis Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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