The Guest Services Assistant Manager is responsible for the coordination, supervision and management of the staff who work at the guest service desk and museum gift shop and plays an important role in ensuring that the guest services department provides a high-quality and engaging experience for all museum guests and visitors, gift shop customers and fellow teammates. Additionally, the Guest Services Assistant Manager has oversight of the accurate accounting for by guest services staff of all museum admissions, guest service desk membership payments and gift shop sales.

Primary Duties and Responsibilities

1. Assist in leading the daily operations of the guest service desk.
2. Assist with scheduling, training and supervising guest services associates.
3. Communicate with a variety of visitors with diverse interest and abilities to ensure a positive museum experience; and resolve visitor concerns and complaints.
4. Ensure public spaces are neat, clean and inviting.
5. Ensure guest service desk has up-to-date information about membership, marketing and educational promotions and events.
6. Assist with everyday operations of the museum gift shop.
7. Assist in managing local artist consignment products.
8. Partner with the Communications Department to promote the museum store in both print and electronic media with a heavy social media focus.
9. Develop, plan, and implement special store promotions.
10. Partner with the Guest Service Manager and Operations Manager in preparing the annual guest service and museum store budgets and manages the approved budgets.
11. Assist the Guest Service Manager in hiring, training and evaluating guest service and gift shop staff.
12. Provide administrative support as needed, including assistance with museum fundraising events.

Key Qualifications

• College Degree preferred with course work in business, arts, marketing or sales preferred.
• Related customer service work experience including at least two years of supervisory experience or an equivalent combination of education, training and experience.
• Knowledge of guest service principles, practices and procedures
• Ability to develop and implement effective initiatives and strategies to ensure consistent excellent guest services in all areas of the Hunter Museum.
• Strong communication, negotiation and leadership skills
• Retail management and design experience
• Knowledge of POS cash register procedures
• Expected to complete 1st Aid, CPR and AED training
• Strong technical skills including Microsoft Suite and social media channels

Full-time, hourly ($16.07/hour); must be able to work a flexible schedule including evenings, some weekends, and holiday hours as needed.

Candidates are asked to apply online at huntermuseum.applicantpro.com/jobs.

All submissions must be received by December 10, 2024.