Assistant Bookstore Director jobs in Juneau, AK

HAMES CORPORATION and its affiliated and subsidiary companies - Sitka/Ketchikan Alaska

The spirit of Alaska isn't just in our store. It's in our DNA. Forged by independence. Furthered by hard work. Rooted in a legacy that extends back to 1949 when Clarence and Hopewell Rands opened shop in Sitka. Much has changed over the past six-plus decades. But one thing remains the same: our commitment to our customers and our community. Today, Hames Corporation is a fourth-generation family-owned and operated company, and we are much more than the region's number one grocer. We're a gathering place for doughnuts and coffee. A supporter of local charities, sports teams, education and the arts. A member of the world community with relief efforts for natural disasters. We invest in our employees and empower them to do whatever it takes to delight our customers. At Hames Corporation, we're a family.

Our employees are part of our extended family, joined by the common goal of delivering service that goes above and beyond. In addition to providing competitive compensation, good benefits and flexibility, we empower every employee to do what it takes to delight our customers, whether chasing down a specific item or ordering in a special treat for a landmark occasion. Alaska has long been known for amazing natural resources. At our company, it just happens to include the human variety.

PURPOSE:

The Assistant Store Director position allows you the opportunity to assist the Store Director, in directing and managing the entire store operations in a manner designated to obtain maximum sales and margins; control labor, utility, and other operating expense; and ensure that the store meets targeted projections and goals through the effective utilization of personnel and resources available, and to carry out the plans, goals, objectives, and directives. In this position you must provide the leadership and direction necessary to sustain the company's growth and to increase the revenues and profits for the store. To be successful in this position you should have a comprehensive working knowledge of all aspect of store management and operations; and should have extensive experience in handling personnel relations. If this sounds like you, we invite you to join our team and help us provide the friendliest, most upbeat customer service to our community and patrons alike.

DUTIES AND RESPONSBILITIES:

The essential duties of the Assistant Store Director consist of, but are not limited to, the following responsibilities:

• Assist the Store Director in recruiting, selecting, and managing a team of customer-oriented associates who perform at levels consistent with Corporate objectives.
• Understanding of pricing to monitor correct prices in line with gross margin objectives and be able to correct Point of sale (POS) errors.
• Support, uphold, and enforce all Company policies, and local, state, and federal laws and regulations.
• Maintain high standards of store image ensuring that the store is clean, well-stocked, and ready for business.
• Strive to increase sales through cross merchandising, suggestive selling skills/techniques and to consistently improve customer service.
• Conducts daily inspections of the store to ensure compliance with product quality, sanitation, safety, and security requirements.
• Assist in the management of labor and scheduling to minimize labor expenses, while ensuring adequate store staffing in accordance with the Company standards.
• Promote the use of electronic tools and procedures to correctly identify the delivery of all merchandise and insure that all employees do the same.
• Recognize the causes of shrink and work effectively to control losses and to increase profits making sure merchandise is in-code and saleable.
• Assist in ordering merchandise and supplies to maintain appropriate inventory levels and maximize sales without merchandise out of stocks.
• Ensure information flows to all store personnel and advise management of significant events affecting the Store.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports as assigned.
• Perform any other duty or task as may be assigned from time to time by the Store Director.

PHYSICAL AND GENERAL REQUIREMENTS:

• Ability to interact with Customers in a friendly and helpful way.
• Must have the people skills to assist customers and associates in a fast-paced environment.
• Ability to solve practical problems and deal with a variety of concrete variables under stressful circumstances, dealing with customer complaints, and in circumstances where only limited standards or policies exist.
• This position might require early morning, last night, and working holidays and weekends.
• Ability to work all assigned work schedules and comply with all time and attendance policies.
• This position requires an individual capable of sitting, standing for extensive period of time, walking, bending, climbing stairs, and carrying loads up to 50 pounds including the use of hands and fingers to feel, use cash registers, and other related machines.
• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and be able to communicate effectively with department employees, the store's coworkers and customers; Company handbooks, policies and procedures, and; Other written job-related documents including safety notices and other postings on company bulletin boards.
• Successful performance requires specific vision abilities that include close vision and ability to adjust focus including having sufficient visual acuity to check and verify pricing and UPC codes.
• Must possess the math skills necessary to handle sales transactions, tender change, verify vendor invoice charges, and be able to balance cash receipts or troubleshoot errors or discrepancies in cash or column balance.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to work in varying temperatures, as needed.

REQUIRED EDUCATION/EXPERIENCE:

• Requires an extensive background with at least 3 years of related leadership / management experience related to retail operations. Requires a thorough understanding of overall Company practices, policies and procedures.
• Requires strong written and oral communication skills, good leadership and interpersonal skills, and the proven ability to manage people. Requires knowledge of every position under the Store Director's supervision. Requires knowledge of employment laws and workplace practice policies. Requires knowledge and compliance with local, state and federal regulations.
• Must be friendly and courteous and takes initiative in performance of duties. Maintains composure in dealing with customers, co-workers, vendors and other business partners in the store. Must have the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors, agencies and the public.
• Must identify needs, problems, and opportunities and make short and long-term decisions in order to maximize sales and gross margins. Strong business acumen and financial knowledge are required including demonstrated understanding of retail business, sales, labor and gross margin management. Requires knowledge of basic accounting and computer software. Must have extensive working knowledge of profit and loss statements. Must have the knowledge and ability to implement emergency procedures, including response to equipment and computer software malfunctions. Familiar with emergency plans in the event of a natural disaster, serious accident or uncommon event(s).

PREFERRED EDUCATION/EXPERIENCE:

• 5 years retail leadership/ management experience.
• Associates or bachelor's degree in related field.
• Successful participation in management training program; or equivalent combination of education and experience.
• Comprehensive working knowledge of all aspects of store management and operations; and should have extensive experience in handling personnel relations.

WORK ENVIRONMENT:

• The work environment will be completed in a climate-controlled retail store environment; on occasion work environment may include occasional exposure to outdoor areas during rain, cold, sunny, warm or freezing conditions in order to accomplish tasks as hand.
• Occasional overnight travel maybe required on rare occasions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.