Assistant Community Manager jobs in Waltham, MA

About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description:

The Community Manager is responsible for all phases of community operations and on-site team performance. You will manage the company’s objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents.

Who will I be working with?

You’ll be leading a talented team that typically includes a Service Manager and Service Techs, a Resident Occupancy Specialist and other team members depending on the size of the property.

What are my core responsibilities?

• Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies.

• Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes.

• Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for audits or inspections.

Skills and experience you will need

• Excellent budget and financial management skills.

• Ability to effectively lead and manage a team – must be a good communicator.

• Excellent customer service skills and commitment to customer service as a priority.

• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines.

• Microsoft Word, Excel, Outlook and Yardi or other industry software experience.

• Ability to move packages of up to 50 pounds may be necessary.

• 5 years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred. Candidates without industry designations will be required to pursue them within the first year of employment (with the help of TCB).

What you’ll love about The Community Builders

• We’re a mission driven non-profit with a focus on our residents’ success. We manage over 12,000 units in 15 states and are continuing to grow. We strive to build and sustain strong communities where all people can thrive.

• We offer a strong benefits package including medical and dental coverage, and paid time off including 12 paid holidays per year. Our minimum wage for full time hires is currently sixteen dollars, with most roles starting above that.

• You’ll work with a team of dedicated professionals who are focused on the success of the residents, the property, and TCB.

• We place a high value on Diversity, Equity and Inclusion, and work to ensure that employees feel valued and have an important voice within the organization.

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.