Assistant Reservations Manager jobs in the United States

Description

About The Organization:  

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 25,000 acres on more than 100 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 40,000 members.  

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places.  With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties.  Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.   

Position Summary:  

The Seasonal Assistant Beach Manager (SABM) will serve as a leader and use their experience in customer service to help ensure every aspect of the public’s visit to Crane Beach is positive and enjoyable. This position reports to the Property Business Manager and will also work closely with a Seasonal ABM during the peak summertime period. The ABM will oversee a large portion of the day-to-day operations at the beach and work collaboratively with other supervisory staff on the property, including the Property Business Manager and Public Safety Manager. In the summer season, the SABM will manage the beach gate and transport staff. 

Pay Rate: $18 – 19 per hour 

In This Role You Will:  

Essential Functions: 

• Assist with seasonal staff training, monitoring delivery and coaching staff to sustain positive staff/guest interactions. Correct behaviors as necessary. 

• Be a part of interdepartmental communication at Crane Beach, doing your part to ensure that Rangers, Lifeguards, Stewardship crew, Gate Staff, EMT’s, Beach store, Ecology, and Engagement Staff work positively together. 

• Ensure proper daily opening and/or closing of beach. 

• Oversee employee records and payroll for beach employees. Maintain staff schedules. 

• Carefully monitor traffic flow onto the property. In collaboration with the Beach Steward, ensure that parking lot is carefully managed to maximize revenue and minimize visitor frustration and safety. 

• Relentlessly emphasize the importance of Crane Beach staff’s role in the organization’s membership recruitment efforts. 

• Commanding knowledge of current POS system to ensure staff understanding and use of software and provide troubleshooting solutions when necessary. 

• Coordinate maintenance and cleaning of the Bathhouse facility with the Cleaners. 

• Assist in the distribution and collection of survey data from Trustees' visitors. 

Qualifications

Qualifications:  

• This position requires a strong and positive leader with experience bringing cohesion to teams. 

• Interest in both workstation and field operations work, able to switch gears readily. 

• Experience record/log keeping and public safety documentation. 

• Eye for detail to ensure that daily operations are smooth, as well as the ability to look at the ‘big picture’ and be able to guide staff and beach towards a common goal. 

• Exceptionally strong customer service and communication skills. 

• Must be capable of effectively handling high-pressure situations while remaining calm. 

• Additional experience/background in the following areas is a plus: customer service, conflict management, visitor experience. 

Other Requirements:  

• Must have a valid license and be able to meet Trustees Driving Policy requirements. 

• Summer season holidays, evening, and weekend work is required; access to a vehicle is necessary. 

Working Conditions: 

• Variable outdoor weather conditions 

• Able to consistently lift 40lbs and be on feet up to 10 hours per day 

The Trustees offers competitive compensation and the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever. 

In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to create a thriving, inclusive workplace that values each member of our team.  We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.