Assistant Service Manager jobs in Nassau, NY

Overview
Capitaland Auto Service and Truck Repair is seeking a qualified Automotive Service Manager to join our team. As one of the largest and privatley owned repair shops in the Capital Region, we are committed to providing exceptional service and high-qualified repairs with a focus on customer satisfaction. We pride ourselves on a customer first approach, backed by a team of skilled technicians and service professionals. Monday - Friday Schedule with paid Vacation and Holidays.

Responsibilities

• Manage daily operations: oversee the daily activities of the shop ensuring smooth and efficient operations.
• Customer Service Excellence: Providing outstanding customer service by handling inquiries, complaints, answering phone calls and ensuring satisfaction.
• Scheduling and workflow: Manage service appointments, write service estimates, ensure timely repairs and assign jobs based on technician skills and workload.
• Inventory and Parts Management: Oversee inventory levels and order parts once work is authorized by customer.
• Implement effective sales management strategies to maximize revenue opportunities.
• Maintain an organized shop environment that is visually appealing and conducive to sales and service.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Ensure compliance with company policies and procedures at all times.

Requirements

• Proven experience automotive service writing
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Technical Knowledge and in depth understanding of automotive repair processes and diagnostic procedures
• Familiarity withauto shop software such as Shopmonkey, Shop-Ware, Mitchell1 etc.
• A strong understanding of sales principles and customer service best practices.

We are a busy shop and would love for you to join our team! Apply with your resume or call Joe @ 518-459-0099

Job Type: Full-time

Pay: $59,000.00 - $83,200.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Albany, NY 12205 (Required)

Ability to Relocate:

• Albany, NY 12205: Relocate before starting work (Required)

Work Location: In person