Associate Dean of Business jobs in Binghamton, NY

Customer Success Associate

STCR, a progressive Retail Systems company with over 53 years of experience in business, has an opening for a Customer Success Associate.  This is a great opportunity for you if you’re interested in working in a fast-paced, growing industry that is constantly evolving, and STCR is at the vanguard of that change. STCR is a data-driven technology company that is constantly anticipating what the next shift in the grocery industry might be. To be the best in our industry, we need the best people working for us. We offer a high-energy, supportive team environment where personal achievements are recognized and rewarded.

Opening for a Customer Success Associate to maintain relationships with our customer base consisting of Supermarkets, Specialty Food and Natural Food stores all across the United States and around the world. You will maintain contact with our well-established customer base, uncovering their needs – sales, technical and administrative – through conducting regular business reviews and listening to their needs. You will be developing and maintaining relationships with key decision makers and business owners and enabling them to get the most out of their retail system. You will act as a liaison between all departments at STCR to ensure customers’ needs are met and resolved swiftly, determining the key people needed to resolve open items and to follow through until completion.

Qualifications:

• College Education
• Proficient with Microsoft Office
• Good Work Ethic
• Strong communications ability
• Organizational ability
• Time management ability
• Attention to detail

Responsibilities:

• Conduct regular business reviews with customer base
• Manage and maintain relationships with all existing customers
• Uncover needs – sales, technical, administrative – and provide solutions
• Act as a liaison between STCR departments
• Assist in scheduling technical demonstration as needed
• Respond in a timely manner to all customer needs

Benefits:

• Health and dental insurance
• Flex savings
• 401K retirement planning with employer match
• Paid time off
• Paid holidays off
• Vehicle allowance plus mileage
• Tuition reimbursement

To learn more about STCR visit us at www.stcr.com.