Associate - Operations jobs in Bangor, ME

Basic Function and Overview:   Ticket Office Associates work efficiently to conduct ticket sales transactions but are also responsive to positively answering or directing guest's questions and or concerns.

Essential Tasks and Responsibilities:

                Duties include, but are not limited to:  

• Maintain a basic knowledge of all types of tickets/products sold at the Resort.
• Sell tickets, season passes, gift cards, and in-house cards.
• Know point-of-sale systems to process vouchers, gift cards, sale of tickets, and season passes.
• Complete all necessary daily paperwork.
• Assist guests with directions and other resort information.
• Remain aware of employee conduct as it may relate to resort security (i.e., theft).
• Remain aware of consumer fraud as it may relate to resort security (i.e., theft).
• Cooperate with rental, ski school, and other departments as appropriate.
• Answer guest questions pertaining to the resort and surrounding area, as well as any questions regarding departments, events, activities and more.  
• Willing to work weekends and holidays, and during adverse weather events such as snowstorms.

Required Skills and Abilities: 

• Communicate effectively and handle guests and employees with courtesy.
• Ability with computers, cash handling, and credit card processing.

Required Education and Experience: 

• High school diploma or equivalent.
• A worker’s permit may be applicable.
• Previous customer service experience is a plus.

Physical Demands:

• Prolonged periods of sitting and/or standing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.