Associate Registrar manages one or multiple segments of the registrations and records programs. Has responsibilities of registration, classroom assignment, commencement, and maintenance of student records. Being an Associate Registrar typically requires a bachelor's degree. Typically reports to a Registrar. The Associate Registrar supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be an Associate Registrar typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
JOB SUMMARY
The Patient Registrar supports the mission of providing quality healthcare to the patients of WhidbeyHealth and Clinics by being a professional and personable first point of contact for all patients and visitors providing assistance with reception, scheduling and patient registration. This position is a vital member of the patient care team facilitating an optimal flow of patients, is responsible for the efficient and orderly registration and scheduling of patients, and ensures that accurate patient demographic and insurance information is obtained at the time of registration. The Patient Registrar is expected to demonstrate professional behavior, display appropriate conduct and show consideration, respect and patience towards all patients, families, staff and professional affiliates.
PRINCIPLE FUNCTIONS includes the following, other duties may be assigned:
Patient Access
The duties below outline the primary responsibility for Patient Registrars assigned to Patient Access located at WhidbeyHealth:
Operates the main hospital switchboard effectively and efficiently to include, but not limited to the following:
Outpatient Departments & Physician Practices
The duties below outline the primary responsibility for Patient Registrars assigned to an outpatient department or physician practice:
A Patient Registrar I is eligible to move to a Patient Registrar II after the completion of twelve (12) consecutive months as a Patient Registrar I in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file.
A Patient Registrar II is eligible to move to a Patient Registrar III after the completion of three (3) consecutive years as a Patient Registrar I-II in their assigned department with the proven ability to perform all essential functions and competencies of the position with no recent performance improvement documentation on file.
CONFIDENTIALITY
All WhidbeyHealth and Clinics employees are required to maintain confidentiality in accordance with organizational policy, state and federal regulations including not but limited to the Health Insurance Portability and Accountability Act (HIPAA).
JOB KNOWLEDGE & QUALIFICATIONS
Education
High school diploma or equivalent required, advanced education preferred.
Training and Experience
One (1) year of previous medical office experience preferred with prior experience using an electronic health record.
Certificates, Licenses, Registrations
Certified Healthcare Access Associate (CHM) or Certified Revenue Cycle Specialist (CRCS) certification preferred.
OTHER SKILLS AND ABILITIES
• Must demonstrate the ability to apply knowledge of medical terminology as applicable to the position.
• Must have the ability to be highly organized and multi-task at various workstations and settings.
• Must possess effective professional interpersonal skills as well as excellent service skills in all interactions with the ability to communicate effectively on the phone, in person and in writing.
• Must be able to plan, prioritize and organize work assigned within communicated deadlines.
• Must be able to communicate effectively with all levels of employees in the organization, take direction, and can build and maintain inter-and-intradepartmental relationships.
• Must demonstrate an attention to detail when completing all work assigned
Benefit Information and Wage Transparency: |
WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, “benefit eligible”. |
Click here for benefit information. |
Wage Range: $18.360 - $36.656
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