Asst. Professor - Medical Administration jobs in Rochester, NY

With minimal direction and latitude for independent judgment, the Supervisor Clinical Administration will provide daily managerial oversight for the clinical practice operations for the divisions of Pediatric Allergy/Immunology, and Pediatric Rheumatology. Serves as the day-to-day point person on all practice administrative and infrastructure issues. Supports the Assistant Director Clinical Administration in preparation of data needed for business plans to justify incremental resources, faculty and program expansions. Reports to the Asst. Dir on the administrative functions of the Practices including; oversight of space, supervision of staff, and coordination of clinical functions. This includes all regulatory policies and procedures (URMFG metrics).

Performs Human Resource functions under the direction of the Assistant. Director, and acts on behalf of the Asst. Dir, as needed. Monitors and ensures that all functions are completed in an accurate, efficient and customer-friendly manner.

Demonstrates ICARE* values in each of the major responsibilities (ICARE—an acronym for Integrity, Inclusion, Compassion, Accountability, Respect and Excellence—provides the foundation for how we treat people at this Medical Center. Achieving our strategic vision depends on all of us living out these values and embracing the diversity of our faculty, staff, students, trainees and patients.

Responsibilities

1. Operations 30%

• Implements and manages process to address all clinic schedules changes and room requests. Works with Asst. Dir and Division Chiefs to ensure schedule and productivity targets are met.
• Leads ongoing collaborative effort with providers, staff, Asst. Dir , and pediatric ambulatory leadership to identify improvements to existing clinic functioning and simplify workflows across both divisions.
• Assists in the development and implementation of new business initiatives to support clinical missions.
• Serves as the point of contact for concerns raised by patients or providers and proactively seeks out resolutions.
• Represents divisions at various meetings, including Ambulatory Managers.

2. Personnel Management 30%

• Oversee and performs routine evaluation of clinical office staff and annual performance reviews, with input from Asst. Dir. Supports continuous professional development of all office staff. Works with staff to set goals, monitor progress and broaden skill sets.
• Establishes and maintains environment conducive to effective communication and problem resolution. In conjunction with Asst. Dir and Human Resources, counsels’ staff, acting on matters of discipline, promotion, salary and other personnel issues.
• Makes recommendations for new and replacement positions based on independent analysis of clinical needs. Responsible for hiring of new staff, including position postings, interviews, onboarding, training and development. Works collaboratively to set and maintain customer service standards. Regularly reviews and updates office manuals.
• Approves staff vacations, sick time and other absences. Counsels staff on questions/issues related to time management. Reviews and approves staff payroll.

3. Clinic Management 30%

• Serves as the supervisor for day-to-day clinical operations that achieves productivity and business objectives while exceeding institutional benchmarks for clinical activities. Monitors reports on clinical productivity, volumes, access and other metrics to ensure success.
• Independently resolves daily issues and recurrent concerns that negatively impact customer service, operations or staff morale. Reviews customer service surveys to identify areas of improvement.
• eRecord Efficiencies/New Provider Clinic Builds/ Manage Clinic Space/Provider Clinic Placement/Additional Space Requests
• Purchase Order Creation/Management for Clinical Supplies and Equipment

4. Other duties as assigned 10%

Qualifications

College graduation or an equivalent combination of experience and training. Two years of relevant healthcare administration/practice operations experience including managing teams, ability to analyze trends and physician productivity, patient throughput and customer service. Excellent oral and written communication skills and customer service skills required; eRecord preferred. Microsoft office package required. Ability to manage financial functions including billing for professional services

Ability to handle multiple priorities; strong organizational skills and the ability to meet deadlines in a fast-paced, stressful environment essential. Must possess exceptional judgment and have the ability to proactively resolve problems and recommend and implement continuous quality improvement. Candidate must demonstrate accuracy in all correspondence including eRecord. Must demonstrate efficiency in prioritizing assignments.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work setting:

• Children's hospital
• In-person

Ability to Relocate:

• Rochester, NY 14642: Relocate before starting work (Required)

Work Location: In person