Automotive Service Advisor jobs in Wilmington, NC

Are you looking for a stable company to grow with?

Explore a professional service career with Hendrick Automotive Group! The nation's largest privately held automotive company and voted #1 for online reputation for five straight years (Reputation.com). We are seeking knowledgeable and goal-driven individuals to join our dynamic Honda service team in Wilmington, NC!

At Hendrick Automotive Group, we consistently promote from within, so we invest in people to prepare them for Leadership opportunities. We are looking for quality teammates who are seeking career growth within a rewarding business industry.

Job Description:

As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.

Pay Range:

• $4,000 - $9,000 per month (commissions based on job performance).

Apply Now:

• We are actively interviewing candidates for a service advising position in the dealership. Please submit your updated information and our recruiting team will be in touch shortly!

Benefits:

• Rewarding performance based pay plans and bonuses
• Service Advisor Onboarding Program
• The Best Dealership Facilities in the Area
• 401(k) with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• Paid Medical - NO COST Employee Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• Paid Factory Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award
• Successful Team approach with Doing Business the Right Way Focus

Qualifications:

• Valid Driver's License.
• College Degree, High School Diploma or equivalent.
• 3 years of Service Advisor experience in a dealership.
• Able to work Full Time, 5-days per week, including Saturdays.
• Prior Experience advising customers on warranty protections and potential cost savings, scheduling service appointments, providing accurate estimates for labor/parts, and coordinating with dealership parts/service departments.
• Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
• Able to monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
• Prior Experience processing repair orders, invoices, and payment transactions in accordance with company policies.
• Able to maintain CSI at or above company and manufacturer standards.
• Able to manage customer service complaints and resolve issues to ensure customer satisfaction.
• Knowledge of dealership software programs such as Reynolds & Reynolds.
• Able to communicate effectively with customers and company personnel.
• Able to follow Safeguards rules and regulations.

To perform the job successfully, an individual should demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. For more information, please visit www.hendrickcareers.com. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: Up to $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• Day shift
• Rotating shift

Work Days:

• Monday to Friday
• Rotating weekends

Application Question(s):

• Have you ever been employed by Hendrick Automotive Group?
• Are you willing to accept a commission/bonus pay plan (based on performance) for this service advisor position?
• Are you able to work Full Time, 5-days per week (including Saturdays)?

Education:

• High school or equivalent (Required)

Experience:

• Dealership: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Wilmington, NC 28405 (Required)

Work Location: In person