Banking & Commercial Loan Processing Manager assists in the management of the loan processing operations team that originates, processes, and closes various types of loans. Implements processes and procedures to maintain accuracy and completeness of required documentation. Being a Banking & Commercial Loan Processing Manager monitors achievement of operating performance metrics and standards for speed, quality, and customer service. Develops solutions to resolve operational issues. Additionally, Banking & Commercial Loan Processing Manager oversees the preparation of reporting for internal departments and external agencies. Coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. May require a bachelor's degree. Typically reports to a manager. The Banking & Commercial Loan Processing Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Banking & Commercial Loan Processing Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Position Summary
The Senior Manager, Bank Services is responsible for leading teams providing various services and operational support to the Bank's membership and internal customers. These services include traditional bank products, compliance support, Safekeeping and Money Desk Operations. Additionally, this leader will be responsible for management of key initiatives, technology deployments and enhancements, vendor relationships and process optimization efforts.
* Position may be filled at the Manager or Senior Manager level depending on the experience of the internal applicant. Interested internal applicants should have strong knowledge of Bank systems, processes, member products and services; possess strong communication skills and the ability to build strong relationships; and demonstrate teamwork. Candidates should have knowledge of and experience with coaching, delegation and empowerment, driving results, managerial decision-making, and planning and organizing.
Primary Success Factors
The Senior Manager, Bank Services manages multiple operations functions and strategic initiatives in the Bank's Centralized Operational Resource Group. This key management role ensures efficient delivery of Bank products and services and provides operational support to internal and external customers.
Responsible for delivery of support and operational guidance to the Banks' membership. Ensures timely resolution of complex customer issues and escalations according to prescribed standards. Accountable for conducting root-cause analysis and resolving any underlying issues impacting service levels.
Responsible for ascertaining adequacy and reliability of controls and risk mitigants and implementing new or improved controls as necessary. Develops and implements policies and procedures ensuring compliance with applicable laws and regulations and Bank policy.
Plays active leadership role in all Risk Assessments, Audits and Exams. Proactively escalates and mitigates any risk concerns while maintaining effective partnerships with Enterprise Risk Management, Audit, etc. Ensures all policies and procedures, control documents, process flows, etc. are accurate and updated appropriately.
Assists the Director and senior leadership with the development and deployment of strategic goals, ensuring alignment of departmental plans and objectives with Bank-wide strategic priorities.
Possesses ability to work cross-functionally among other disciplines in the Centralized Operations Group and the broader Bank and to maintain productive, positive working relationships.
Responsible for development, training and coaching of team members increasing overall bench strength and engagement of team. Tasked with mitigating any key person risk and ensuring that no new dependencies are created.
Actively participates in the development of the annual budget and manages expenses appropriately. Identifies and implements efficiencies, automation, and process improvements.
Directs the implementation, enhancement, and maintenance of operational systems of record and various applications. Collaborates with internal stakeholders on potential new products and process improvements to ensure system capabilities and member needs are met. Responsible for new product set up, test plan development and system testing.
Manages key projects for COR and represents the organization in all technology prioritization efforts. Plays leadership role in change management and in the development of COR's annual Communication Strategy, Business Continuity Plan, and Engagement Action Plan. Effectively represent members' interests in all prioritization, technology, and resource allocation activities.
Leads staff by effectively managing capacity and productivity, coaching for optimal performance, and recognizing and rewarding performance.
Acts as a role model and demonstrates behavior that actively supports the Guiding Principles of the Bank and promotes diversity and inclusion in the workplace.
Required Experience
Bachelor's degree or equivalent experience; MBA is a plus
Seven or more years of banking or financial services operations experience, including at least three years prior management experience of staff and complex processes
Experience leading complex strategic initiatives and technical projects with multiple stakeholders
Background in vendor management and partnering with external third partner service providers, preferred
Experience managing multiple concurrent functions preferred.
Project management certification is a plus.
Analytics and reporting experience including managing teams to scorecard metrics and quantifiable improvements.
Demonstrated knowledge of banking operations, products, systems, and controls
Excellent analytical, quantitative, and problem resolution skills
Technology acumen and proficiency in various systems and applications
Strong organizational skills
Superior communication and collaboration skills
Well-developed customer service skills
Strong internal control orientation
Ability to manage and prioritize multiple tasks/projects/responsibilities and deadlines simultaneously
Proven ability to lead and manage change effectively in a fast paced, dynamic environment
Highly adaptable with a strong results orientation
It is the policy of the Federal Home Loan Bank of Pittsburgh to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, religion, color, sex, national origin, age, disability status, genetic information, veteran's status, ancestry, sexual orientation or status as a parent as defined by applicable law. It is the Bank's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.
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