JOB SUMMARY:
As the Loan Operations Manager, you'll oversee all loan department functions post-origination. This includes managing loan boarding and data validation, ensuring accurate reconciliation of loan accounts, overseeing escrow activities, post-closing tasks, and timely follow-up on pending documents. You'll also be responsible for loan document imaging and preparing, analyzing, and evaluating reports. Your role demands strong leadership, meticulous attention to detail, and a commitment to compliance and quality assurance. The Loan Operations Manager must have a passion for nurturing a positive work culture while ensuring top-notch loan operations
CORE RESPONSIBILITIES:
(NOTE: THE FOLLOWING LIST OF CORE RESPONSIBILITIES IS NOT EXHAUSTIVE, AND MAY BE SUPPLEMENTED AS NECESSARY)
Leadership and Staff Development
- Inspire and motivate a team of loan servicing professionals, fostering a culture of collaboration, excellence, and positivity.
- Lead by example, embodying our company values and serving as a role model for all team members.
- Conduct regular department meetings to foster communication, engagement, and alignment with organizational goals.
- Collaboratively work with senior management and other departments to prioritize strategic solutions that accelerate the achievement of business plans through all loan servicing functions.
- Conduct performance evaluations, establish performance goals, and implement action plans to drive continuous improvement and employee engagement.
- Create opportunities for ongoing training and skill development to enhance team capabilities and morale.
Loan Management:
- Provide oversight for all loan department functions, including but not limited to boarding new & renewed loans, loan maintenance with a focus on accuracy and timeliness, data validation, reconciliation of loan accounts, escrow management, non- post and investor payments.
- Establish procedures for continuous improvement and compliance discrepancy resolution, empowering team members to excel in their roles.
- Manage CCMC Interface Software and offer technical assistance to users of CCMC software.
- Provide support for loan documentation inquiries, transactions, and data input.
- Administer Letters of Credit, review promissory notes, security agreements, financial statements, mortgages, supporting loans originated by loan officers; ensure prompt receipt of closing documents.
- Conduct account maintenance as required.
- Ensure the integrity of loan setup, reconciliations, imaging, and post-closing processes.
- Generate weekly and monthly management reports as needed.
- Assist in the preparation of loan reviews.
Reporting and Analysis:
- Prepare, analyze, and evaluate management reports on a weekly and monthly basis, providing insights to inform decision-making and drive operational excellence.
- Assist in preparing loan reviews, ensuring accuracy and completeness in documentation and reporting.
Customer Service Excellence
- Uphold the highest standards of customer service, leading by example in delivering exceptional experiences to our clients.
- Collaborate with other departments to address customer needs and resolve issues promptly and effectively.
- When interacting with customers, use customer name and always thank customers
Compliance and Quality Assurance:
- Collaborate with auditors and examiners as required, providing information and collecting data.
- Maintain the accuracy of loan setup, reconciliations, imaging, and post-closing processes, promptly rectifying any errors and implementing procedures for enhancing compliance.
- Participate in all compliance, security, and internal guideline training sessions.
- Coordinate with compliance personnel to address any errors promptly.
- Ensure adherence to regulatory and operational guidelines within the department.
- Implement procedures to improve compliance within the Servicing team as necessary.
- Update departmental procedures when needed and maintain disaster recovery plans related to Loan Servicing, in collaboration with Senior Management.
Additional Responsibilities:
- Stay abreast of industry trends, regulatory changes, and best practices to continuously improve loan servicing and accounting operations.
- Maintain disaster recovery procedures related to loan servicing, ensuring business continuity and resilience.
- Provide technical support for loan servicing software users, facilitating efficient and effective utilization of technology tools.
- Foster a positive and inclusive work environment, promoting growth, collaboration and success!
Minimum Qualifications
- Associates level degree in business administration, finance, accounting, or a related field preferred.
- Previous experience in loan operations or a related field, with at least 3-5 years of relevant experience required.
- Strong understanding of loan products, processes, and regulations.
- Excellent leadership and management skills, with the ability to motivate and supervise a team effectively.
- Detail-oriented with strong analytical and problem-solving abilities.
- Proficiency in relevant software applications, such as loan servicing systems and Microsoft Office Suite.
- Knowledge of regulatory requirements and compliance standards related to loan operations.
- Effective communication skills, both verbal and written.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Strong interpersonal skills and the ability to collaborate with various stakeholders, including auditors, examiners, and senior management.