Banquet Captain - Casino jobs in Towson, MD

The purpose of this position is to manage, plan and direct the banquet operations including

service, and set-up of service. The position will report to the Banquet Manager and will

partner closely with the Catering/Sales departments to ensure the banquet

operations can meet the demands of the clients successfully.

General Responsibilities

• Oversees all banquet service operations and ensures that all banquet service details are executed. Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.
• Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room are set as contracted. Confirm and setup A/V equipment needs to contract for the event.
• Responsible for the performance of the banquet service staff, including direct supervision of the banquet staff. Provides leadership to the staff in the absence of the Banquet Manager
• Collaborate with Catering/Sales, Food & Beverage managers to ensure that quality service is provided for all meeting and banquet guests.
• Be an active liaison between the guests and other staff to ensure outstanding customer service while maintaining company procedures and complying with company policies
• Maintain all equipment and facilities in an organized, clean, safe environment.
• Communicate any areas of need, problems, and concerns from guest to Banquet Manager
• Perform monthly inventories and order supplies as needed in collaboration with the Banquet Manager
• Work closely with Guest Services and Maintenance to schedule and perform transportation of supplies and equipment as needed throughout the Resort
• Complete administrative tasks as assigned by Banquet Manager

Job Qualifications

Education:

• Bachelor’s degree in Hospitality, or a related business degree preferred
• Equivalent experience may be accepted in lieu of a degree
• CPR & First Aid Certification preferred
• Audio Visual skills (microphones, LCD projectors, computers and similar equipment)

Experience:

• Minimum of 2 years experience in Banquets, Food & Beverage, Conference Services or a related discipline is required.
• Excellent written and oral communication skills required
• Positive interpersonal and customer service skills required

Job Type: Full-time

Experience:

• Banquet Captain: 1 year (Required)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person