Benefits Administrator jobs in Ohio

COBRA Administrator

Custom Design Benefits is the Cincinnati area’s largest independent, full-service Third Party
Administrator (TPA) of self-funded health benefit plans.

• Maintain high levels of customer service to the client and their members, as well as co-

• Upon notification from employer, process all terminations in system adhering to

• Generate and mail QE (Qualifying Event) letters to terminated employees within 14 days

• Post all COBRA payments received to the appropriate accounts
• Display high levels of quality that is measurable through random quality audits
• Responsible for new client implementations, with timely follow through from start to finish
• Manage client rate renewals accurately and timely
• Work the COBRA@CustomDesignBenefits.com email box to appropriately distribute

• Manage client expectations
• Electronically file all client-related paperwork in appropriate location
• Create and send adhoc reports to clients

Other duties as assigned



Requirements:

• Communication skills – verbal and written
• Interpersonal skills
• Ability to handle difficult situations and work under pressure
• Problem solving skills
• Decision making skills
• Organizational skills
• Strong customer focus and sense of urgency
• Ability to handle a variety of activities at the same time
• Processing system - understand program and research issues with our vendor as

Fundamentals: 1. Take Care of our Clients; 2. Get the Facts; 3. Honor Commitments; 4.
Deliver Results; 5. Own It; 6. Work Smart; 7. Be a Fanatic about Response Time; 8. Get Clear
on Expectations

StrengthsFinder: Achiever-E; Consistency-E; Empathy-R; Responsibility-E; Strategic-S;
Adaptability-R; Analytical-S; Arranger-E; Deliberative-E; Relator-R

Custom Design Benefits is an Equal Opportunity Employer