Benefits Analyst jobs in Lexington, KY

If you are mission driven and want to help the lives of people in your community, we have a place for you on our Team!  

The Information Technology Support Analyst (ITSA) provides Tier 1 and Tier 2 Help Desk support for the daily operations of the organization. The ITSA is responsible for the initial triage and troubleshooting of help desk tickets.  These tasks include password resets, account creation and deletion, network file recovery, and access verification.   Timely and accurate data entry, organizational skills, proficient computer skills, professional verbal and written communication and interpersonal skills are key to the success of this position and the Information Technology Department.  This position supports organizational Information Technology efforts to create the conditions for all employees to give their best each day, committed to the organization’s goals and values, motivated to contribute to organizational success and ready to grow professionally.

Required Education and Experience

• High School degree or equivalent
• Two years of technology related experience

Preferred Education and Experience

• Associate Degree in technology related studies
• Experience working with any of the following systems Cisco, Windows, vmware, Meraki, Aruba, Shoretel
• Comptia A , Net , Security , CCENT certifications

Additional Eligibility Qualifications

This role can become physically demanding.  Must be able to lift over 50 pounds.  Must be able to sit or stand for long periods of time.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage user and computer accounts with active directory
• Manage user creation for all needed systems
• Provide remote support to end users via remote access tools
• Manage group policies and group access for network files and internet access
• Provide on-site support for users in local offices
• Troubleshoot hardware issues with PCs, printers, networking, and other technology equipment
• Create User Guide documentation for use as a knowledge base for other technicians and end-users
• Complete system checks and verifications of business critical systems
• Report unresolved issues to management and support specialists

While we welcome all to apply, there are some position specific background stipulations that must be met to comply with various regulatory and contractual requirements.

New Vista prohibits discrimination and harassment against any applicant, employee or contractor based on sex, race, color, age, national or ethnic origin, religion, physical disability, mental disability, genetic information, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or maternity, protected veteran status, or any other basis prohibited by applicable federal, state or local law.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, working conditions, promotion, termination, layoff, recall, transfer, leaves of absence, wage and salary administration, employee benefits and training. It is also the company’s policy to prohibit all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, encouraged another to complain, participated in an investigation into such complaints, or opposed unlawful discrimination.