Benefits Clerk, Sr. jobs in Knoxville, TN

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

The purpose of this job is to oversee day-to-day administration of Pilot’s benefits and retirement programs, ensuring compliance, resolution of issues and an excellent Team Member experience while maintaining vendor relations. 

1. Communicate with plan participants, handling escalated issues and providing support to Team Members
2. Respond to inquiries regarding technical, compliance and product questions by researching and resolving issues, partnering with the benefits team, IT business partners, HR business partners, ERISA attorney, and others
3. Conduct detailed audits to ensure the plans are consistently administered and in compliance with Plan documents, internal audit and security requirements, service level agreements and relevant government regulations
4. Provide support to the Benefits supervisor with US and Canada annual open enrollments and special enrollment periods
5. Manage projects and high-level processes relating to the administration and support of self-funded benefit programs
6. Develop practices and processes related to benefits administration that follow policies, laws, and regulations, as well as streamlining to gain efficiency
7. Maintain and update data for plans and participants
8. Liaise with ERISA attorney, consultants, and brokers to assist with renewals, plan management and escalated issues
9. Support leadership in the preparation and execution, with legal consultation, of benefits documentation (e.g., original and amended plan documents, amendments, and other legal document requirements)
10. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
11. Ensure all activities follow rules, policies, and procedures
12. Strong knowledge of ACA, ERISA compliance, COBRA, HIPAA, section 125 plans, DOL and IRS regulations, as well as state and federal laws
13. Understanding of annual filings, legal notices, and plan documents for both benefit and retirement plans.
14. Complete other duties as assigned

Qualifications

• Bachelor’s degree in business, human resources or  equivalent work experience required
• Minimum three to five years’ of related benefits experience required
• In-depth knowledge of benefit plans and benefits administration and regulations
• Intermediate Microsoft Office and Microsoft Excel skills required
• Experience using HRIS systems preferred
• Excellent written, verbal and listening communication skills, including the ability to communicate effectively with vendors, plan participants and senior leaders
• Excellent analytical, critical, and strategic thinking, and problem-solving skills with the ability to use data for decision-making
• Ability to plan, organize and manage multiple projects in a fast-paced work environment to meet goals and initiatives within deadlines
• Strong attention to detail and the ability to regularly handle confidential and sensitive information with appropriate discretion
• Ability to drive results and exhibit strong follow-up skills
• Ability to take initiative and work independently
• Ability to influence, cultivate and build relationships

Additional Information

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