Benefits Manager develops, implements, administers, and maintains benefits programs, policies, and procedures. Ensures programs are equitable, meet employee needs, comply with legal requirements, and are cost effective. Being a Benefits Manager develops benefits communications and counsels employees on benefits related issues. Evaluates existing benefits programs against peer organizations to determine competitiveness, trends and developments. Additionally, Benefits Manager requires a bachelor's degree. May require Certified Employee Benefits Specialist (CEBS). Typically reports to director. The Benefits Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Benefits Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Summary
The incumbent will serve as a Veterans Service Representative (Authorizer) at a VA Regional Office as a member of the Veterans Service Center (VSC) or the Benefits Eligibility Support Team (BEST).
The incumbent of this position will adjudicate claims, authorize payments, and input data necessary to generate the award and notification letter to the Veteran describing the decision and the reason for it.
Duties
Serves as an Authorizer reviewing all required work of other Veterans Service Representatives when a second signature is required.
Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification. Ensures that notices of decisions are prepared with an empathetic tone and are complete and phrased in terms that the claimant can understand.
The VSR (Authorizer) must be familiar with rating procedures to ensure proper notification to the claimant.
Makes administrative decisions and special determinations relating to qualifying military service, character of discharge, domestic relations contested claims, homicide, presumed death, line of duty, or willful misconduct, corpus of estate, and violations of .
Penal Code, related attorney fees, administrative error, and fraud. Authorizes administrative decisions made by other Veterans Service Representatives including character of discharge, line of duty, or willful misconduct, corpus of estate, and apportionment decisions.
Explains a final decision if a Veteran expresses an indication of dissatisfaction with a determination (filed in person, by telephone, or by mail).
The VSR (Authorizer) will explain the decision in question in an effort to gain acceptance of the determination, and also explain the post-decision review process.
Work Schedule : Standard 5-day, 8 hours, full time (40 hours a week) 8 : 00 am to 4 : 30 pm (PS Time) schedule; Hours may vary to effectively carry out the mission.
Telework : Available
Virtual : This is not a virtual position.
Position Description / PD# : 02105A
Relocation / Recruitment Incentives : Not Authorized
Financial Disclosure Report : Not required