Billing Analyst jobs in Gulfport, MS

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UTILITY BILLING MANAGER
  • City of Gulfport
  • GULFPORT, MS FULL_TIME

  • Utility Billing Manager

    Department: Utility Billing

    FLSA Status: Exempt

    EEO Class: Managerial

    Position Overview

    The Utility Billing Manager plans, coordinates, and manages operations of the Utility Billing Division. Ensures that all duties are complete in a timely manner and in compliance with City Ordinances and Policies. Prepares reports, interpreting billing data; designing and managing internal controls. Supervises utility billing staff, call center staff and customer service representatives. This position reports directly to the Director of Finance and Accounting.

    Essential Job Functions

    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

    • Plan, develop, implement and organize departmental goals, functions, practices and policies.

    • Directly deal with customers through various ways: face to face, by phone, by electronic mails responding to account and billing inquiries and adjustments, requests for service and other issues related to water utility services.

    • Quickly identify and resolve issues that may be internal and/or external with a high level of customer service.

    • Record the details of every action taken; as well as complaints, comments, and inquiries from customers, and maintain confidentiality of information.

    • Completes work and projects in a thorough and timely manner with strong accuracy and attention to detail.

    • Researches, recommends and implements improvements in billing practices, call center operations and customer service.

    • Prepares special reports as needed for public officials, citizens, and other City departments.

    • Recommend policy and ordinance changes.

    • Manages overall office operations, including customer service, call center operations

    and billing processes.

    • Supervises all customer service representatives, call center staff and billing staff, including.

    • Responsible for interviewing, hiring, training, evaluating, counseling, assigning work assignments, and reviewing work assigned.

    • Approve/ make edits for time through Kronos.

    • Responsible for establishing policy and protocol on monthly schedules for billing including read dates, dates to apply late fees, dates to send out delinquent courtesy call out, and dates to disconnect for nonpayment.

    • Assist billing team staff with billing processes, if issues arise, to ensure bills are generated completely and accurately by a scheduled date.

    • Approves all purchase requisitions and invoices for the department.

    • Provide support to all staff and other departments, to include but not limited to the Legal Department and the Department of Finance and Accounting.

    • Approves Adjustments on accounts for over/under reads, switched meters, taxes for tax-exempt accounts, late fees, and per legal as warranted.

    • Learn all roles and functions within the Utility Billing Department, and be able to provide data, analytics and/or business reports as needed.

    • Responsible for establishing and maintaining standard operations procedures for all utility billing roles and functions.

    • All other duties as assigned.

    Knowledge, Skills and Abilities

    Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Knowledge of management principles and practices, including program planning and analysis.

    • Knowledge of basic computer applications using computer to prepare documents, data entry, and email.

    • Knowledge of microcomputers, networks, communications, and business software applications.

    • Knowledge of remittance processing and procedures and guidelines.

    • Knowledge of meter reading systems.

    • Basic clerical work including, but not limited to typing, filing, and organizing, record keeping, basic mathematics and accounting techniques.

    • Ability to build, forecast and present financial reports as they relate to the billing department.

    • Ability to supervise and manage employees within a multiple-task function.

    • Ability to prepare written procedures and policies.

    • Ability to interpret rules, policies, and procedures.

    • Ability to work independently and make sound judgments.

    • Ability to communicate effectively, both orally and in writing.

    • Ability to tactfully resolve customer disputes and complaints.

    • Ability to interact positively with the public via telephone and in person, and other departments within the City.

    • Ability to establish and maintain cooperative working relationships.

    • Ability to handle difficult and non-routine requests and inquiries.

    • Ability to work effectively under pressure and with frequent interruptions.

    • Possess exceptional organizational skills.

    Education and Experience

    Bachelor’s degree in finance/accounting with 4 years of related experience or an Associates degree in business with 10 years of related experience is preferred. Strong customer service, leadership skills and communication skills are required. Four years of customer service experience is required. A minimum of 4 years of experience in a utility billing and collections environment is preferred. A minimum of 4 years of supervisory experience is required. Must possess an equivalent combination of education, training and experience including proficiency in Microsoft Office software.

    Required Licenses or Certificates

    Must possess a Mississippi driver’s license.

    Physical Demands and Working Conditions

    Physical requirements include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions. Working conditions are indoors.

  • 20 Days Ago

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Insurance Billing Specialist
  • Southeast Mississippi Rural Health Initiative Inc
  • Hattiesburg, MS FULL_TIME
  • Job Summary: The Insurance Billing Specialist files insurance claims, posts payments to accounts, and performs various other tasks which relate to insurance billing and collections. The Insurance Bill...
  • 16 Days Ago

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Law Firm Billing Coordinator
  • Phelps Dunbar LLP
  • Gulfport, MS FULL_TIME
  • Phelps Dunbar LLP is an AmLaw 200 full-service law firm. The Billing Coordinator performs all duties necessary to accurately and timely produce client invoices in accordance with client billing guidel...
  • 1 Month Ago

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Business Analyst
  • usm
  • Hattiesburg, MS FULL_TIME
  • Special Instructions to ApplicantsPlease include a cover letter. Job Summary Works with university stakeholders to solicit, write, and manage user requirements including technology-independent process...
  • 18 Days Ago

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Logistics Analyst
  • LOGZONE, Inc.
  • Stennis Space Center, MS FULL_TIME
  • LOGZONE is a Small Disadvantaged Business (SDB), and a Veterans Administration-Certified Service-Disabled Veteran-Owned (SDVOSB) firm. Since 2007, LOGZONE has provided services in Logistics and Materi...
  • Just Posted

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Merchandise Analyst
  • Channel Control Merchants, LLC
  • Hattiesburg, MS FULL_TIME
  • DescriptionChannel Control Merchants (CCM) is one of the largest reverse logistics retailers in North America. Reverse logistics retailing is the sustainable practice of selling customer-returns, open...
  • 6 Days Ago

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0 Billing Analyst jobs found in Gulfport, MS area

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Cleared American Guard (CAG) OCONUS
  • IDS International
  • Gulfport, MS
  • Cleared American Guard (CAG) OCONUS Locations Why IDS? IDS believes in resolving conflict, building innovative approache...
  • 3/28/2024 12:00:00 AM

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Concrete Worker
  • Labor Finders
  • Gulfport, MS
  • Your Job Looking for on-the-job training to advance your career while getting paid? Are you skilled with diverse physica...
  • 3/28/2024 12:00:00 AM

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Physician / Internal Medicine / Mississippi / Locum tenens / Telemedicine Physician Opportunity with Great Income and Flexible Hours Job
  • Quivvy Tech
  • Gulfport, MS
  • Quivvy Tech is currently hiring telemedicine physicians!Quivvy Tech is the fastest growing national telemedicine network...
  • 3/28/2024 12:00:00 AM

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Insurance Agent
  • HealthMarkets
  • Gulfport, MS
  • HealthMarkets Overview If youre looking for an exciting opportunity where you can change peoples lives and achieve finan...
  • 3/28/2024 12:00:00 AM

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Invoicing Specialist - Government Services
  • HORNE
  • Gulfport, MS
  • HORNE isa professional services firm founded on acornerstoneof public accounting.As a top 25 business advisory firm, our...
  • 3/27/2024 12:00:00 AM

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Accounting Clerk
  • Seemann Composites LLC
  • Gulfport, MS
  • Job Description Job Description Accounting Clerk Seemann Composites is currently seeking an Accounting Clerk to join our...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Computer Audit Specialist (CAS) - Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • Gulfport, MS
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/27/2024 12:00:00 AM

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CORPORATE AUDITOR 3
  • Huntington Ingalls Industries
  • Pascagoula, MS
  • Req ID: 37040 Team: N363 INTERNAL AUDIT Entity: Ingalls Shipbuilding US Citizenship Required for this Position: Yes Full...
  • 3/24/2024 12:00:00 AM

Gulfport is the second-largest city in Mississippi after the state capital, Jackson. Along with Biloxi, Gulfport is the other county seat of Harrison County and the larger of the two principal cities of the Gulfport-Biloxi, Mississippi Metropolitan Statistical Area, which is included in the Gulfport-Biloxi-Pascagoula, Mississippi Combined Statistical Area. As of the 2010 census, the city of Gulfport had a total population of 67,793. It is also home to the US Navy Atlantic Fleet Seabees. According to the United States Census Bureau, the city had a total area of 64.2 sq mi (166.4 km2), of which ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Billing Analyst jobs
$41,954 to $57,768
Gulfport, Mississippi area prices
were up 1.2% from a year ago