Billing Systems Analyst jobs in Fayetteville, AR

Title                             Systems Analyst

Reports to:     Director of Technology

Shift Type:     Full Time

Contract Length: 240 day contract    

Pay Scale:       Licensed Personnel Salary Schedule (calculated on 240 days)

Location:        Technology Department

Qualifications Requirements

• Bachelor's degree in computer and information technology or a related field
• Self-starter; able to work independently; organized.
• Customer service oriented.
• Maintains a high degree of confidentiality on sensitive issues.

Duties and Responsibilities

• Participate in the planning, organization, and implementation of activities related to the

installation, and maintenance of computer hardware and software, local (LAN) and wide

area (WAN) networks, tablets and mobile devices, video surveillance, wireless, door access control, telecommunications using VoIP technology and various peripheral equipment.

• Prioritize and schedule requests for technical support services; estimate materials,

equipment, and time requirements for daily computer support activities; ensure user needs are met and technical support issues are resolved in a timely manner.

• Assist with training in all aspects of district hardware and software products.
• Provide technical assistance to teachers, staff, and students on using computers, tablets, and software programs and on the proper use of peripheral electronic equipment.
• Maintain a variety of records related to installation configurations, inventory, cabling,

equipment maintenance, and technology service requests through Helpdesk.

• Operate and maintain the District’s cloud based services including the learning management system, digital signage, mobile device management, and Google apps for education domain.
• Provide assistance to technicians in troubleshooting software, hardware, and network issues.
• Install new programs and updates to existing District run programs.
• Work with vendors to execute short-term and long-term projects according to plan and ensure that the project meets district standards.
• Maintain the District’s Mobile Device Management strategy for a 1:1 student initiative.
• Conduct data extracts from student information systems for testing, library, email, mandated reporting and learning systems utilizing assigned software as required.
• Maintain District physical and virtual servers including SAN, DHCP, DNS, VOIP and web applications; perform SQL programming of application interfaces; develop and support database systems.
• Oversee the implementation of email policies, organizational units and email groups; create, maintain, update and remove staff email accounts as required.
• Provide help desk support to site-based technicians; operate, install, configure, test and perform minor repairs to computer equipment, software and related peripherals; troubleshoot computer equipment and peripheral devices and report need for major repairs to appropriate personnel; utilize best client imaging practices.
• Maintain a variety of records and reports related to computer repairs and inventory; update databases as necessary; process service requests and verify computer specifications; oversee purchasing functions for computers; obtain pricing.
• Install and configure new technology as required; research, identify and evaluate new hardware and software that would benefit the campus and make purchasing recommendations.
• Communicate with personnel and outside agencies to exchange information, coordinate activities and resolve issues or concerns; serve as a liaison between users, technicians, contractors, vendors and others.
• Operate a variety of office equipment including a copier, fax machine, computer and assigned software; drive a vehicle to conduct work.
• Perform other related duties as assigned.

Physical Requirements

• Must be able to work at a desk/computer for extended periods of time.
• Regularly required to talk and listen.
• Must be able to have repetitive wrist/hand/finger movement to work on computer and/or related office equipment.
• May be required to grasp, push, reach, or stoop/kneel/crouch.
• May be required to lift up to 30 pounds