Bookstore Director - Higher Ed. directs and oversees all activities related to the operation of a university/college bookstore. Purchases new books, coordinates the sale of used books, orders new inventory as needed. Being a Bookstore Director - Higher Ed. ensures that the textbook inventory is aligned with the needs and class schedule of the students. Hires, trains, and supervises employees. Additionally, Bookstore Director - Higher Ed. prepares and manages the staff work schedule so that the store is adequately staffed. Typically requires a bachelor's degree. Typically reports to a senior institutional officer. The Bookstore Director - Higher Ed. manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Bookstore Director - Higher Ed. typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Maintain Auberge Resorts product and service standards.
Create an operating environment that elevates and assures consistent guest satisfaction.
Ensure the highest possible degree of cleanliness, maintenance and aesthetic value is achieved in guest rooms, public areas, restaurant, bar, spa and pool.
Manage daily room assignments and inspections, actively partner with Guest Services to ensure guest expectations and preferences are met.
Conduct effective guest experience evaluation processes, investigate and monitor guest complaints and implement efficient problem resolution. Compile guest information from multiple touchpoints to address areas for service opportunities.
Elevate the personalized guest experience through maintenance and use of guest preference data in guest profiles. Monitor the performance of the hotel through verification, maintenance, and analysis of PMS, ALICE and Unifocus.
Proactively recruit and hire top talent. Develop and implement department training. Onboard new hires/rehires, provide continuous education and develop for career progression.
Elevate team performance through effective feedback and team accountability. Communicate, recognize and celebrate for team member engagement.
Develop, implement, maintain and monitor department process and procedures. Evaluate overall effectiveness and propose change as needed. Coach and counsel team for maximum performance and accountability. Work collaboratively with hotel departments to effectively manage hotel processes and procedures.
Maintain department financial controls. Maximize revenue, minimize expenses including labor forecast and all aspects of department budget. Manage daily, weekly and monthly reporting. Maintain accurate and up to date inventory for the Housekeeping department.
Minimum of three to five years Housekeeping leadership experience in luxury hotel brand
Working knowledge of hospitality departments: Housekeeping, Guest Services, Engineering, Laundry, Residential Services.
Ability to work a flexible schedule, including weekends and holidays, according to department needs
Computer literate (ability to learn new programs, interact with Excel/Word and GSuite)
Outgoing and enthusiastic with a positive attitude.
Excellent written and verbal English communication skills, including in front of a group, with the ability to communicate detailed instructions and hold the team accountable for results.
Strong interpersonal skills, with the ability to work with people from a variety of backgrounds.
Self-motivated and results oriented.
Ability to read, analyze and interpret various reports (payroll, financial)
Ability to perform job functions with attention to detail, speed, and accuracy
Ability to work well under pressure
English and Spanish language competency
Bachelor’s degree, Hospitality or Business Administration preferred or equivalent experience
Pre-opening/project management experience
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0 Bookstore Director - Higher Ed. jobs found in Lompoc, CA area