Branch Manager Assistant assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Being an Branch Manager Assistant assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Additionally, Branch Manager Assistant ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require an associate degree. Typically reports to a branch manager. The Branch Manager Assistant supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Branch Manager Assistant typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
As an Assistant Branch Manager (ABM), you will oversee daily activities in multiple branch locations. This includes driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The ABM fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service 'value' and differentiating solutions that address clearly understood customer needs, and the ability to drive the team to meet customer financial goals.
The ABM should have experience working in the digital space to show customers the ease of accessibility of the mobile and online experience. The ABM will supervise branch operations in the absence of Branch Manager and assist in colleague coaching, management, and training; ensuring that business processes and exceptional customer experiences are being delivered consistently. The ABM will assist the BM in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs. The ABM must be able to clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute. The ABM has responsibility for the branches P&L and, therefore, must understand financials and key business drivers and use that understanding to guide sound decision-making. As an ambassador for our brand, the ABM is a visible representative in the field and community helping branch colleagues cultivate new customer relationships and deepen existing ones.
This position reports to Branch Manager.
Success in this front-line role can lead to both short and long term career opportunities in Retail, Business Banking or Wealth Management.
As an Assistant Branch Manager your primary responsibilities include:
Qualifications
Education:
Success Factors
Knowledge, skills & abilities that typically lead to success in the job include:
Hours and Work Schedule
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
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