Branch Manager Assistant assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Being an Branch Manager Assistant assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Additionally, Branch Manager Assistant ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require an associate degree. Typically reports to a branch manager. The Branch Manager Assistant supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Branch Manager Assistant typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Responsible for the direct supervision of Senior Teller; perform a variety of duties to meet the business banking needs of business prospects and customers; implement strategies to achieve goals developed for the branch as part of the Community Banking Division’s annual operating plan; ensure the branch’s compliance with security, operating policies and procedures and outside regulatory requirements; ensure timely and accurate audits are performed according to company policies and procedures; organize the work, activities and Human Resources of the branch; directly supervise assigned personnel; communicate with appropriate management and staff personnel; perform customer service duties and provide periodic reports.
Direct and provide leadership to the branch staff as follows:
Perform a variety of duties t meet the business and consumer sales and services function of a community banking office of which the following are illustrative:
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
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