Branch Manager Assistant assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Being an Branch Manager Assistant assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Additionally, Branch Manager Assistant ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require an associate degree. Typically reports to a branch manager. The Branch Manager Assistant supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Branch Manager Assistant typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
General Job Description:
Provide leadership, manage and oversee all aspects of daily branch operations. Coach staff to maintain excellent service, goal achievement and continual education in our products, services, policies and procedures. Work to ensure accuracy and compliance in all branch areas that, at minimum, leads to positive branch audit ratings of “Meets Expectations.”
Major Duties and Responsibilities:
Education and Experience
Job requires a four-year college level of language, math and reasoning skills and three or more years of experience, or an equivalent combination of education and/or work experience. Formal position training should be supplemented with continuing education. This is an exempt position.
Work Environment/Physical Activities
Ability to work in fast-paced environment. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. Job does not have specific volume and pace of work standards except that the job requires that members be served in the timeliest manner possible. Job requires extensive member contact on a continual basis.
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