Branch Manager - Insurance jobs in Charlotte, NC

Description

AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.

MANAGER, BRANCH

The Branch Manager oversees the overall operations performed at a specific branch location. Specifically, providing leadership and coordination of services to clinical and non-clinical personnel within the region. The manager may also serve as the site leader and serve as the liaison with regional leadership and serve as the representative of the company within the community.

Job Duties:

• Comply with all applicable company policies, procedures, and patient protocols.
• Comply with all current government regulations and professional standards respecting patient care.
• Participate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques, professional standards, and the HME products and services offered by AdaptHealth.
• Ensure that the services provided via the branch location are done so in accordance with all federal, state and local laws, rules and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
• Maintain rapport with ordering physicians and referral sources. Inform the physicians and pertinent others of the changes in the patient’s condition through visit reports and telephone communication.
• Collaboration with member health systems, hospice partners and key community referral sources
• Oversees timely and efficient execution of all branch operations including Respiratory staff (with appropriate clinical supervisory support, as required).
• Addresses service concerns, identifies trends and reacts accordingly.
• Continuously reviews trends in referral satisfaction and complaints, determines root cause analysis, and implements appropriate communication/measures for improvements.
• Works with others to ensure initial and ongoing training (including on the job training) occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals.
• Assist in resolving patient equipment problems under emergency conditions.
• Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Control inventory at the branch level. Place purchase orders in accordance with company restocking protocol.
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Other duties as assigned.

Management/Supervision:

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Establishes annual goals and objectives for the department based on the organization’s strategic goals
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations

Requirements

Minimum Job Qualifications:

• An associate degree from an accredited college required, bachelor’s degree preferred
• Five (5) years’ experience in the HME industry is required
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred
• Valid and unrestricted driver’s license in the state of residence

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.