Branch Office Manager manages all aspects of the onsite branch office. Collects and analyzes data for the project and makes the development strategy. Being a Branch Office Manager provides technical support for the marketing staff. Evaluates the scope of the engineering or architecture project and provides recommendations for improvement. Additionally, Branch Office Manager may provide guidance on more complex issues. Requires a bachelor's degree. Typically reports to a director. The Branch Office Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Branch Office Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
OVERVIEW:
Guided by our Core Values, the Branch Manager will be responsible for the achievement of goals, customer service, operations, and team development in their respective branch, and contributing to the achievement of the Bank’s mission statement. Responsible for assisting with the development and retention of a high-performing team through leadership and coaching in all aspects of goals, communication, service, and operational excellence. Responsible for overseeing all of the daily branch functions, participating in the hiring process, developing, and maintaining a branch team, and overall customer experience. Proactively participates in business prospecting and relationship building activities to foster new relationships and to deepen existing ones.
Performs supervisory and administrative functions to ensure the ongoing effectiveness of branch operations in conformance with established Bank policies and procedures. Demonstrates leadership, accountability, dependability, professionalism, teamwork, and excellent communication skills in every interaction.
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
Superior Service Quality
Lending
Leadership and People Management
Operations and Compliance
EDUCATION AND EXPERIENCE:
An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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