Branch Review Team Lead jobs in Honolulu, HI

Primary Purpose of Job
Provides training and leadership to tellers and serves as a subject matter expert to resolve complex customer transactions and issues.

Major Job Accountabilities

• Leads the teller team by providing training and guidance to tellers.  Serves as a resource in resolving complex customer transactions or issues. 
• Partners with the Assistant Branch Manager to prepare teller schedules.  Monitors workflow and customer peak periods to ensure appropriate staffing levels are available to deliver a superior customer experience.
• Performs bank teller responsibilities and refers customers to appropriate business partners when other product or service needs are identified.
• Monitors branch adherence to regulatory compliance and the Bank’s security procedures, as related to teller activities.  Provides oversight to customer fee/service charges and monitors fee reversals and waivers provided by tellers.  Reports improper or suspicious activity to branch management.
• Provides personalized, in-person education in digital banking solutions.

Experience Required

• Two (2) years of retail banking experience where adherence to bank operating policies and regulatory compliance is required.

Required Skills or Training

• Working knowledge of bank products, branch operations and banking regulations.
• Excellent customer service and organizational skills.
• Excellent verbal and interpersonal communication skills.

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!