Branch Review Team Lead jobs in Memphis, TN

Full-time: Starting at $16/hr

Part-time: Starting at $14/hr

We have two different positions available. We have Front of House (FOH) and Back of House (BOH) positions available.

FOH Role Summary: Foster an environment of excellence by Winning Hearts Everyday and executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC). Guest Facing.

BOH Role Summary: To prepare, cook and present food safely, quickly and efficiently, with the key aim of delivering food to our customers within 90 seconds.

General Responsibilities:

• Read, understand and comply with all parts of the Team Member Handbook
• Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
• Deliver portions that are correct and meet all weight and presentation expectations.
• Execute FIFO (First In, First Out) model is being followed.
• Protect the customer experience by ensuring packaging, food presentation and quality is top level.
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Show up on time, have a great attitude and work hard for your entire shift.
• Constantly improve yourself by finding ways to do your work better and faster.
• Proactively pursue the certification process and look for opportunities to be cross-trained.
• Be responsible to fill your shift if you are not able work.
• Ensure your appearance is in compliance with the Handbook
• Be a team player

Requirements

• Available to work a minimum of 20-40 hours per week
• Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

• Great attitude
• Outgoing and fun
• Hard working
• Dependable
• Honest
• Team-player
• Positive attitude & role model
• Responsive to team’s needs
• Takes initiative
• Works to serve others
• Motivated to grow and to learn
• Great verbal communicator
• Outgoing/friendly/patient
• Desire for ongoing training/education
• Detailed & keenly observant
• Passion for procedural discipline

At Chick-fil-A, being a team member is more than just a job, it is an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds.