Branch Service Manager jobs in California

Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

R
Branch Service Manager
  • Redwood Credit Union
  • Point Arena, CA FULL_TIME
  • At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can’t do it without you - our next great hire!

     

    Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

     

    That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers. 


    Being a Branch Service Manager starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.


    Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”


    \n


    As a Branch Service Manager, you will be responsible for a variety of tasks:
    • Cultivating an effective sales and service culture by coaching branch staff and by recognizing and rewarding your staff for their achievements. You’ll also support the Branch Manager’s community involvement, volunteerism, and business development efforts by acting as an ambassador of the organization at all times.
    • Maintain the efficient day-to-day operations of the branch by ensuring completion of daily operational tasks, as well as conducting branch audits that ensures compliance with Redwood Credit Union policies and procedures. 
    • Effectively utilizes branch resources to meet Members’ needs by monitoring the flow of traffic in branch.
    • Schedule adequate numbers of employees to ensure superior Member service and branch needs are met.
    • Maintain the efficient day-to-day operations of the branch by ensuring completion of daily operational tasks.
    • Research Members’ inquiries and respond accordingly.
    • Conduct branch audits and ensures compliance with Redwood Credit Union policies and procedures.
    • Ensure the balancing of all cash and negotiable items in the branch.
    • Ensure new or changed products, services, procedures, technology and concepts are implemented and/or incorporated in department functions.
    • Perform teller transactions when needed and reconcile cash daily.
    • Open new accounts, process loan applications and fund loans as needed.
    • Safeguard member information and ensure confidentiality by following established policy and procedures.
    • Sales
    Branch Administration
    • Ensure ongoing staff training and development.
    • Plan, coordinate, communicate, and execute staff meetings, as needed.
    • Ensure important information is communicated to staff.
    • Collect and analyze weekly/monthly reports to evaluate strength and weaknesses of branch and individual staff.
    • Coach, mentor, discipline, motivate, and develop staff.
    • Manage the branch in the absence of the Branch Experience Manager.
    • Attend and participate in internal meetings and disseminate pertinent information to staff.
    • Recruit, select, and hire qualified staff.
    • Conduct performance evaluations and recommend merit increases for staff.


    \n

    As the Branch Service Manager, the ideal candidate also has:

    A combination of education and experience equivalent to an Associate’s degree in Business Administration, Accounting, Finance, or closely related field

    4 years financial services, operations and sales experience

    2 years in a supervisory role or capacity

    Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law


    Compensation: Base starting range: $83,824 to $110,439 annually commensurate with experience.

    Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.


    Redwood Credit Union offers a robust benefits package to our eligible employees including:

    ·         Competitive medical, dental, and vision insurance, mental health offerings

    ·         Employee performance incentive plan

    ·         Salary Advancement– Merit increase based on performance

    ·         401(k) program with employer match

    ·         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

      RCU Discounts and Perks-

    RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

    - RCU employees are eligible for a 1% discount on all recreational or boat loan products

    - 2% discount off Visas and LOC Loans through RCU

    - 0% interest on garment, fitness, or home office equipment loan of up to $500

    - 100% financing for employee purchased homes!

     

    Why work for Redwood Credit Union?

    ·         Local financial institution, providing unparalleled service since 1950

    ·         Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

    ·         Voted Best Places to Work in the North Bay 18 years in a row

    ·         World-class employee engagement scores

    ·         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

    ·         Recognized by Forbes as one of “America’s Best Small Employers 2023"

     

    Internal Team Members

    If you are a current Team Member, please apply through the internal careers page located in RCUNET.

     

                                          Service ~ Trust ~ People ~ Cooperation

                                            We are an Equal Opportunity Employer



  • 20 Days Ago

R
Senior Branch Service Manager
  • RBC Capital Markets, LLC
  • Newport, CA FULL_TIME
  • Job SummaryJob DescriptionWhat is the opportunity? Embrace RBC Wealth Management's core values and culture as an integral part of our branch serving financial advisors, clients and the team. The Senio...
  • Just Posted

2
Branch Sales and Service Manager
  • 24 Hour Fitness
  • Antioch, CA FULL_TIME
  • Responsibilities:- Oversee the daily operations of the branch, ensuring efficient and effective functioning- Develop and implement strategies to achieve branch goals and targets- Manage and motivate a...
  • 18 Days Ago

A
Customer Service Manager
  • Assistant Warehouse Manager (Airport Way Area)
  • Anaheim, CA FULL_TIME
  • Customer Service ManagerLa Palma, CA | Multi Sales Job Type: Direct Hire; ExemptPay: $70-85K DOE Employee Benefits 90% of base plan Medical, Dental, Vision Group Life Insurance covered by Employer Saf...
  • Just Posted

U
Branch Utility AKA Customer Service Manager Assistant
  • United Security Bank
  • Caruthers, CA FULL_TIME
  • Description United Security Bank has an immediate opening available for a full-time 40 hours per week "Branch Utility" AKA Customer Service Manager Assistant for our Caruthers branch. Duties and Respo...
  • 21 Days Ago

I
Service Manager USA Branch (m/f/d)
  • IMS Nanofabrication
  • Santa Clara, CA FULL_TIME
  • Location: USA, Californien, Santa Clara Are you ready to take the next steps in your career and lead a team of highly skilled engineers in the semiconductor industry? If so, we have an exciting opport...
  • 3 Days Ago

J
HVAC Branch Service Manager
  • Johnson Controls International
  • Lincoln, RI
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 3/29/2024 12:00:00 AM

M
Electrical Branch Service Manager
  • Miller Electric Company
  • Dallas, TX
  • Job Summary: Miller Electric Company is searching for an experienced Electrical Service Manager to join our Dallas team....
  • 3/27/2024 12:00:00 AM

W
Branch Service Manager
  • WORKFORCE - Staffing Solutions
  • Overview We are seeking a Branch/Service Manager for a heavy equipment and machinery sales and service company. The succ...
  • 3/27/2024 12:00:00 AM

A
Branch Service Manager
  • Ameris Bank
  • ** Branch Service Manager** **Job Category****:** Branch Banking **Requisition Number****:** BRANC003251 Showing 1 locat...
  • 3/27/2024 12:00:00 AM

Z
Branch Service Manager- Roy
  • Zions Bank
  • ** Branch Service Manager- Roy** **** New Zions Bank recognizes that its strength comes from the dedication, experience ...
  • 3/26/2024 12:00:00 AM

N
Branch Service Manager- Minden, NV
  • Nevada State Bank
  • ** Branch Service Manager- Minden, NV** **** New Committed to our state since 1959, Nevada State Bank keeps a focus on c...
  • 3/26/2024 12:00:00 AM

C
Branch Service Manager - Orange, CA
  • California Bank & Trust
  • ** Branch Service Manager - Orange, CA** **** New California Bank & Trust has been helping Californians and their busine...
  • 3/26/2024 12:00:00 AM

C
Branch Service Manager - Laguna Hills, CA
  • California Bank & Trust
  • ** Branch Service Manager - Laguna Hills, CA** **** New California Bank and Trust, a leader amongst banks in California,...
  • 3/26/2024 12:00:00 AM

California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Manager jobs
$50,504 to $65,105

Branch Service Manager in Dothan, AL
In order to better understand their needs, we actively communicate and share our knowledge, expertise and resources to improve our relationships, solutions and services.
January 01, 2020
Branch Service Manager in Port Arthur, TX
For policy and design inquiries, please visit the USCG Military Uniforms Branch.
November 30, 2019
Branch Service Manager in Lima, OH
The Directorate is organized to provide client-centred HR programs and services through its three sections.
December 15, 2019