Branch Service Manager jobs in Chicago, IL

Discover the Difference You Can Make at European Service at Home, Inc.

PURPOSE: 
To be responsible for supervising and managing a European Service at Home Chicago branch. Will oversee reporting, hiring, and training of staff, and growing branch revenue. Duties include managing and supervising the branch In-Home Care Services and HCA Supervisors;  assisting the Home Services Administrator with the overall planning, directing, coordinating, and handling of the branch.  Serves as a resource for technical questions, applications, and problem-solving regarding the Community Care Program, and provides excellent customer service.

BENEFITS:

• Work in a striving environment focusing on project work that has a direct impact on the well-being of our (your) vulnerable clients
• Working in a friendly team environment with a collective diversity program
• Job training and certification provided
• Medical, dental, and vision insurance
• Free life insurance
• Vacation & paid time off
• Sick days
• Paid holidays
• Bereavement leave

ESSENTIAL FUNCTIONS:

• Serves as a resource for technical questions, applications, and, problem-solving

• Prepares monthly statements and analysis for the branch and manages and supervises the department's HCA Supervisors; responsible for day-to-day supervision and leadership.

• Maintains and oversees all Community Care Program and Illinois Department of Public Health procedures and processes.

• Manages and supervises the participants’ needs according to the plan of care of the participant and has the direct responsibility for working as a backup in each position supervised.

• Oversees and manages the case notes, care plans, schedules, authorizations, etc. for all participants, as well as the work refusal forms, FMLA, insurance applications, etc. for the branch employees
• Has the direct responsibility for working as a backup in each position supervised 
• Maintains professional, friendly, courteous, caring relationship and atmosphere with all staff members
• Works in a team to assure the accomplishment of the company's goals

QUALIFICATIONS:

• Excellent communication skills in English
• Bilingual in any language is a plus
• Ability to Delegate
• A high school diploma or general education diploma
• Reliable transportation and willingness to substitute caregiver
• Some office experience
• Computer skills