Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Position Purpose:
We are seeking a highly motivated and experienced Branch Manager to oversee our Karlstad branch. As the Branch Manager, you will be responsible for leading and managing all aspects of branch operations, including sales, business development, and customer service. You will play a key role in driving profitability and growth while ensuring the highest level of customer satisfaction.
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Please note this job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time without notice.
Benefits:
Job Type: Full-Time
Hours: Monday through Friday from 8 a.m. to 5 p.m.
No Weekends!
Job Type: Full-time
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Schedule:
Work Location: In person
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