Branch Service Manager jobs in Grand Forks, ND

Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Branch Manager
  • Prime Security Bank
  • Karlstad, MN FULL_TIME
  • Position Purpose:
    We are seeking a highly motivated and experienced Branch Manager to oversee our Karlstad branch. As the Branch Manager, you will be responsible for leading and managing all aspects of branch operations, including sales, business development, and customer service. You will play a key role in driving profitability and growth while ensuring the highest level of customer satisfaction.

    Job Duties (include but not limited to):

    • Develops and maintains strong business relationships with clients and the community.
    • Ensures customer needs are consistently met in a professional manner.
    • Support customers and staff in resolving and escalating concerns or complaints.
    • Maintains a strong understanding of the bank’s policies, procedures, and services in order to exercise discretion or judgement while allowing the bank to run in an operating sound manner.
    • Coach, train, and provide work direction and communicate feedback to branch staff. Oversees and communicates promotional campaigns and initiatives for the branch.
    • Manage teams schedule and lead the day-to-day operations of the teller line.
    • Actively seeks new loans and deposit accounts for the Bank. Maintains an active network of internal and external referral sources.
    • Participates in various community and business organizations and events.
    • Manages all aspects of loan and deposit relationship, including regular client contact by phone or in-person.
    • Assists with collection of past due accounts.
    • Ensures that the credit file (electronic or paper) is current and accurate.
    • Monitors credit risk in assigned portfolio and accurately rates each loan.
    • Assists with collection of past due accounts.
    • Works a cash drawer to directly serve customers and perform teller duties.
    • Order and sell cash from UBB/Federal Reserve Bank.
    • Perform quarterly teller audits.
    • Perform quarterly branch security alarm testing.
    • Process CD interest checks.
    • Prepare Currency Transaction Reports (CTRs).
    • Process daily Branch Capture and mobile deposit items.
    • Process and verify wire transfers.
    • Open, close, and maintain accounts, according to Bank procedure and State & FDIC regulations. To have the fundamental understanding of the computer system, to assure that accounts are appropriately entered on the system.
    • Collect and document required client information on multiple computer applications. Assure that signature cards and other documents necessary are completed correctly.
    • Assist customers in accessing safety deposit boxes.

    Expectations:

    • Knowledgeable of bank policies, procedures, and regulations.
    • Attend training on topics related to banking and job positions.
    • Successfully manage and conduct annual performance reviews in addition to conducting regular employee updates and providing feedback throughout the year.

    Skills/Qualifications:

    • Education: A college degree business management or equivalent work experience (preferred)
    • Experience: Minimum of 5 years’ experience in banking and 2 years’ experience in supervision
    • Strong interpersonal, leadership, and supervisory skills
    • Candidates must always act professionally.
    • Excellent PC skills, and use of Microsoft office products, i.e., Word, Excel, and PowerPoint.
    • Self-motivated and persistent in following through.
    • An independent and quick learner
    • Excellent communication skills – both verbal and written

    Other responsibilities:

    Please note this job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time without notice.

    Benefits:

    • Paid Time Off (PTO) and Holiday pay
    • Medical, Dental, Vision, Life Insurance and Long Term Dissbility
    • Health Savings Account (HSA)
    • 401(k) and 401(k) matching

    Job Type: Full-Time

    Hours: Monday through Friday from 8 a.m. to 5 p.m.

    No Weekends!

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Monday to Friday

    Work Location: In person

  • 1 Day Ago

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Retail Branch Manager
  • North Star Community Credit Union
  • Tolna, ND FULL_TIME
  • Role: To direct the operations of a branch, ensuring the branch meets organizational, financial, operational, service, and growth plans. Has limited lending authority. Guide and manage branch office s...
  • Just Posted

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Site Manager
  • Community Health Service Inc.
  • Grafton, ND FULL_TIME
  • CLASSIFICATION: EXEMPT REGULAR: FULL-TIME POSITION SUMMARY & FUNCTIONS: A site manager is responsible for all non-clinical aspects of day to day operations of the assigned Community Health Service Inc...
  • Just Posted

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RGM (Revenue Growth Manager) Manager
  • NO31 MDLZ NO Service AS
  • Oslo, MN FULL_TIME
  • Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. In this role You will define an iPPA roadmap across all ...
  • 2 Months Ago

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Service Manager
  • Titan Machinery
  • Roseau, MN FULL_TIME
  • Overview Titan Machinery is adding a Service Department Manager to our team! As Service Manager, you will be a valued member of Team Titan by: This position is a great fit for your career if you: Taki...
  • 1 Month Ago

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Service Manager
  • MICHIGAN IMPLEMENT INC
  • Devils Lake, ND FULL_TIME
  • Leading Edge Equipment is searching for a highly motivated candidate to join our team as a Service Manger based in our Devils Lake, ND dealership. As part of our team, you will manage service operatio...
  • 1 Month Ago

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0 Branch Service Manager jobs found in Grand Forks, ND area

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Patient Services Representative
  • Spectra Health
  • Grand Forks, ND
  • JOB SUMMARY: The Patient Services Representative (PSR) promotes a high level of customer service and facilitates a carin...
  • 3/29/2024 12:00:00 AM

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Store Customer Service Specialist
  • Sherwin-Williams
  • Grand Forks, ND
  • Job Description This is position is essential to the success of our retail stores. Customer Service Specialists work clo...
  • 3/29/2024 12:00:00 AM

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Commercial Lines - Customer Service Representative
  • First International Bank & Trust
  • Grand Forks, ND
  • We are seeking someone for a Commercial Insurance CSR position in our Insurance Department. In this role you will commun...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Full & Part Time
  • Happy Harry's Bottle Shops
  • Grand Forks, ND
  • Happy Harry's is hiring employees who are energetic and hard working. Must be able to work weekends and holidays. Starti...
  • 3/28/2024 12:00:00 AM

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Health Physicist
  • Department of Defense
  • Grand Forks, ND
  • Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. This position will su...
  • 3/27/2024 12:00:00 AM

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HVAC Service Sales Rep
  • Johnson Controls International
  • Grand Forks, ND
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 3/26/2024 12:00:00 AM

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Store Customer Service Specialist
  • Sherwin-Williams
  • Grand Forks, ND
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 3/19/2024 12:00:00 AM

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Store Customer Service Specialist
  • Sherwin-Williams
  • Grand Forks, ND
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 1/26/2024 12:00:00 AM

Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Manager jobs
$41,122 to $53,011
Grand Forks, North Dakota area prices
were up 0.8% from a year ago

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